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Jose
English-Spanish Interpreter
Contato
Competências
Demonstrated experience with Technical assistance.
Demonstrated experience with Case tracking.
Demonstrated experience with Quality standards.
Formação acadêmica
Idiomas
Experiência
English-Spanish Interpreter
Conducting textual and oral translations to medical staff and patients on the medical area.
Customer Service Representative - English-Spanish Tech Support
Provide technical assistance to Spanish/English-speaking customers, resolving issues related to devices and services., Responsible for case tracking using CRM tools, following quality standards, and contributing to a fast-paced, results-driven team environment.
Customer Service Representative II - English-Ticket Support
Provided professional support to customers regarding device-related inquiries, including troubleshooting, warranty policies, returns, and order issues., Assisted customers with the process of obtaining new devices, ensuring a seamless and efficient experience., Delivered accurate information and timely resolutions through CRM Tools (Zendesk), maintaining high standards of quality and customer satisfaction.