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Jose
Bilingual Customer Service Agent
Contato
Competências
Applied analytical techniques to interpret complex datasets and generate actionable insights.
Utilized tools like Tableau and Power BI to create interactive dashboards and reports.
Written and optimized SQL queries to extract and manipulate data from relational databases.
Coordinated cross-functional teams to complete projects on time and within scope.
Applied statistical methods to interpret data trends and support business decisions.
Formação acadêmica
Resumo
Experienced data analyst with expertise in data visualization, SQL, and project coordination.
Principais conquistas
- Led the development of a company-wide dashboard, enhancing decision-making efficiency.
- Streamlined data collection processes, reducing reporting time by 30%.
- Managed multiple projects simultaneously, demonstrating strong organizational skills.
Experiência
Bilingual Customer Service Agent
Providing Customer Service in English and Spanish for diverse client's campaigns, including 911 and 211 calls, Prison System, immigration and the insurance industry.
Graphic Reporter
Coverage of motorcycling events, picture taking y filmmaking for social media content, writing articles, making interviews, vehicle and product testing and reviewing.
VRI Medical Interpreter
Real time interpretation of conversations between spanish speaking patients and medical providers in the United States.
Content Creator
Creating multimedia content for the Dealership's social media., Promoting CF Moto and Triumph motorcycle brands and all events hosted by the company.