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Joselyn
Customer Service with bilingual communication skills and call handling expertise
Contato
Competências
Utilized English-Spanish interpretation skills to enhance customer interactions.
Managed customer inquiries and scheduling efficiently across multiple roles.
Handled inbound and outbound calls in healthcare and customer service settings.
Maintained and managed documentation using Microsoft Office tools.
Utilized Microsoft Word, Excel, and PowerPoint for various administrative tasks.
Formação acadêmica
Idiomas
Resumo
Experienced in call management, interpretation, and documentation within customer service and healthcare environments. Skilled in handling bilingual communications and maintaining efficient workflows.
Principais conquistas
- Provided interpretation services during customer calls at Foundever
- Handled inbound and outbound calls efficiently as Medical Scheduler at Oclinicals
- Maintained accurate document management using Microsoft Office suite
Experiência
Customer Service representative (English-Spanish)
Interpretation (English-Spanish) when it was required in certain calls
Customer Service representative (English- Spanish)
Medical scheduler
Inbound calls, Outbound calls