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Malcom
Customer Service Representative
Contato
Competências
Utilized statistical tools and techniques to analyze complex datasets and generate insights.
Wrote and optimized SQL queries for data extraction and manipulation in databases.
Built dashboards and reports using Excel functions, pivot tables, and macros.
Created visual reports and dashboards using Tableau and Power BI to communicate findings.
Formação acadêmica
Resumo
Experienced data analyst specializing in healthcare and finance sectors with a proven track record of creating impactful data solutions.
Principais conquistas
- Developed data models that improved report accuracy and efficiency
- Led cross-functional analysis projects to support strategic decision-making
- Streamlined data collection processes, reducing turnaround time by 20%
Experiência
Customer Service Representative
Provide service and information about the place, Register any person that came to the island, Provide a good customer service
Management Support
Worked to achieve high customer satisfaction, Problem solving regarding issues, Technical support, perform troubleshooting, guide customers throught their phones.
Customer Support Representative
Worked to achieve high customer satisfaction, Do payments to credit cards, issues about fees.
Customer Service Representative
Worked to achieve high customer satisfaction