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María
Customer Service Representative
Contato
Competências
Oversaw planning, execution, and closing of IT projects ensuring delivery objectives.
Maintained active communication with clients and internal teams to align project goals.
Identified potential project risks and implemented mitigation strategies.
Managed and motivated project teams to ensure high performance and collaboration.
Allocated resources and monitored expenses to stay within project budgets.
Formação acadêmica
Resumo
Experienced project manager specializing in IT projects with a focus on delivering results and optimizing team performance.
Principais conquistas
- Led cross-functional teams in delivering multiple IT projects on time and within budget.
- Developed project plans, managed risks, and coordinated stakeholders across departments.
- Streamlined project workflows, improving efficiency and communication among team members.
Experiência
Customer Service Representative
Held roles as both an agent and a coach, Developed strong communication skills while interacting with clients from the United States, Australia, and the United Kingdom, Gained expertise in organization, problem-solving, and behavior analysis for implementing improvements
Sales Coordinator
Led teams to success, Developed exceptional leadership skills, Crafted sales strategies based on a deep understanding of products
Logistic Coordinator
Supported Track and Trace by updating load statuses through direct driver contact, Resolved unpaid invoices and disputes in Accounting, Secured carriers, negotiated rates, and maintained strong carrier relationships
Administrative Assistant
Managed client communication, Created and edited proposals, presentations, and contracts, Maintained organized digital records, Handled invoicing and payment tracking using Excel, Coordinated with contractors to gather technical information, Conducted research on materials and design references, Organized task checklists and transcribed meeting notes