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Michael
Teacher
Contato
Competências
Organized and managed classroom environments to facilitate student learning and behavioral discipline.
Tracked academic and behavioral development through assessments and reports, informing instruction and parent communication.
Assisted customers and students fluently in English and Spanish, ensuring clear communication in support and educational contexts.
Maintained effective contact with parents, staff, and students, supporting organizational and educational activities.
Resolved technical and administrative problems in customer support environments, ensuring timely assistance.
Formação acadêmica
Idiomas
Resumo
Dedicated professional experienced in bilingual teaching, classroom management, and customer service. Skilled at managing student records, developing engaging educational activities, and providing technical support in high-pressure environments.
Principais conquistas
- Developed comprehensive lesson plans at Cofradía’s Bilingual School, enhancing student engagement and academic progress.
- Managed student records and coordinated class activities, ensuring smooth daily operations and ongoing communication with parents.
- Provided bilingual customer support at Startek, resolving technical issues efficiently under pressure and maintaining high-quality service standards.
Experiência
Teacher
Planning and organizing academic activities and educational materials., Recording and monitoring student progress through assessments and reports., Maintaining constant communication with parents and coordinating with teaching staff., Developing time management and classroom management skills.
First Grade Teacher
Managing students’ academic and behavioral records., Preparing performance reports and providing individual follow-up., Coordinating school activities and supporting the institution with organizational tasks., Direct interaction with parents, strengthening communication and service skills.
Customer Service and Technical Support Agent
Assisting customers in English and Spanish, efficiently handling inquiries and complaints., Detailed case documentation, request follow-up, and use of internal systems., Resolving technical and administrative issues while meeting quality metrics., Experience working under pressure and managing...