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Nick

Q&A Analyst

Contato

Lima, Lima Province, Peru
Disponível na CazVid
Contato pela CazVid

Competências

JavaScriptAdvanced

Applied JavaScript for frontend development and dynamic user interfaces.

React.jsAdvanced

Utilized React.js to build modular, maintainable frontend components.

Node.jsAdvanced

Developed backend services and APIs using Node.js environment.

Database ManagementIntermediate

Worked with MySQL and MongoDB for data storage and retrieval solutions.

Version ControlExpert

Managed codebases using Git for version control and collaboration.

Resumo

Results-driven software engineer with comprehensive experience in full-stack development, leading projects, and mentoring teams.

Principais conquistas

  • Led the development of a scalable web application, improving load times and user engagement
  • Collaborated with cross-functional teams to implement new features and optimize existing systems
  • Mentored junior developers, fostering team skill growth and best practices

Experiência

Q&A Analyst

TELEPERFORMANCE PERU
July 2022 - August 2024

Bilingual analyst for quality processes for medical insurance claims at Centene corporation based in USA., Q&A analyst to ensure HIPAA compliance with the parameters established by the company and ensure the metrics established monthly by the company.

Call Center Representative

TELEPERFORMANCE PERU
July 2022 - August 2024

Used questioning and listening skills to respond customer's enquiries by telephone calls about their medical insurance coverage, pharmacy and paperwork related to it., Helped customers with issues they experience., Provided customers with detailed information about new products and services updates., Utilized customer service software to track and resolve customer issues.

OPI Over-the-phone interpreter

INVOLVE
October 2023 - April 2024

Interpreter working from home assisting immigrants in USA., Assisted with legal terminology., Responded phone calls and inquiries between lawyers and Latin-American people living in USA.

Call Center Representative

WEBHELP PERU S.A.C.
September 2023 - November 2023

Handled client's requests for Arc'teryx, a Canadian outdoor clothing company., Assisted with claims and technical gear., Responded client inquiries in a professional and timely manner.

Translator

WORLD CONNECT
February 2022 - July 2022

Translated letters for Compassion international from children from Peru and Bolivia., Translated letters for Compassion international from sponsors from many different countries.

Habilidades

JavaScriptReact.jsNode.jsDatabase ManagementVersion Control
Publicado na CazVid - 17 de mai. de 2026
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