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Thokozani
Sales Consultant
Contato
Competências
Expertise in closing deals, upselling, and handling objections to maximize revenue.
Skilled in maintaining strong client relationships and ensuring high customer satisfaction.
Proficient in articulating product benefits and managing client queries professionally.
Experienced in using CRM tools to manage sales pipelines and improve follow-up efficiency.
Capable of analyzing client needs and tailoring solutions for optimal satisfaction.
Formação acadêmica
Resumo
Dedicated sales professional with over 5 years of experience in B2C environments, specializing in upselling, client engagement, and closing high-value deals. Adept at utilizing CRM tools and delivering compelling presentations to meet and exceed targets.
Principais conquistas
- Consistently exceeded sales targets through effective upselling and client needs analysis at Cell C and Cartrack.
- Built strong customer relationships, resulting in high client retention and increased revenue.
- Utilized CRM tools to track pipelines and improve sales conversion rates.
- Demonstrated exceptional objection handling and negotiation skills to close high-value deals.
- Delivered professional presentations and communication, enhancing customer engagement.
Experiência
Sales Consultant
Sold Cell C postpaid contracts, smartphones, laptops, and prepaid SIM kits to inbound/outbound customers. Upsold devices and data packages by matching plans to customer usage and budget. Processed RICA registrations, credit vetting, and activations
Sales consultant
Handled inbound client queries, switchboard calls and email correspondence with professional phone etiquette. Used CRM to track pipeline and managed customer objections to close deals. Resolved customer queries and objections during outbound sales calls for MTN
Sales consultant
Executed high-volume outbound sales for vehicle tracking solutions. Conducted needs analysis and pitched Cartrack fleet management + stolen vehicle recovery products. Managed quotes, objections, closing, and CRM updates on Salesforce