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Valeria
Gestora De Clientes VIP De Apuestas Deportivas
Contato
Competências
Experiencia demostrada en Team Leadership & Management.
Experiencia demostrada en Performance Coaching.
Experiencia demostrada en Employee Development.
Experiencia demostrada en KPI & SLA Monitoring.
Experiencia demostrada en Quality Assurance.
Formação acadêmica
Idiomas
Resumo
Gestora De Clientes VIP De Apuestas Deportivas buscando nuevas oportunidades
Experiência
SUPERVISOR
Supervised and supported call center agents within the Inbound Concierge department for the gaming industry.. Monitored team performance through KPIs, SLAs, quality assurance, and productivity metrics.. Conducted coaching sessions, performance evaluations, and training programs to support employee development.. Analyzed operational reports and identified opportunities for continuous improvement.. Collaborated with cross-functional departments to optimize processes and enhance customer experience.. Ensured compliance with company policies, procedures, and service standards.. Promoted employee engagement, motivation, and team development initiatives.
A/R SPECIALIST
Managed insurance claims with U.S. commercial payers for Lehigh Valley Hospital.. Conducted claim follow-ups through insurer customer service lines and online portals.. Specialized in denial management and claim resolution.. Processed an average of 50+ claims daily while maintaining accuracy and efficiency in a high-volume environment.. Applied strong attention to detail and analytical problem-solving to support accounts receivable operations.
TEAM LEAD / MENTOR
Coached and mentored a team of 12 agents through structured training and pre-production preparation.. Conducted performance analysis and provided real-time feedback to support agent development.. Implemented quality assurance protocols focused on KPI adherence and operational readiness.. Supported new agents in transitioning successfully to the production floor.. Contributed to improved team performance through structured coaching and continuous feedback.