Angelica Bolaños Hernandez

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Responded to customer requests for products, services, and company information., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Assisted customers in navigating company website and placing online orders, improving overall user experience., Contributed to sales growth by upselling products and services based on individual customer requirements., Exceeded performance metrics consistently, earning recognition as a top performer within the team., Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials., Fostered positive customer service culture within team which led to higher customer satisfaction rates.