Experienced in customer support, food service, and team coordination with a focus on customer satisfaction and operational efficiency.
Applied effective communication and problem-solving skills to resolve customer issues across multiple industries.
Handled cooking, prep work, and sanitation duties in kitchen environments, ensuring quality and safety standards.
Worked successfully with diverse teams in fast-paced settings to meet operational goals.
Processed payments, managed transactions, and provided attentive service at food and beverage establishments.
Alorica, Inc
I have been working in this call center industry since 2019 as customer services representatives learn some skill on how to work with this customer , how to make sales , how to work as a team., Promoted high customer satisfaction by resolving problem with knowledgeable and friendly service., Demonstrated excellent communication skills in resolving product and consumer complaints. I used to work for Comcast, Walmart, Koh’l, Amazon customer service and tech support.
The Brunswick
Operated fryers and grills according to instructions to maintain safety and food quality., Carried pans and trays of food to and from work stations, stove and refrigerator., Kept stations stocked and ready for use to maximize productivity., Set up and performed initial prep work for soups, sauces and salads., Washed and peeled ingredients to prepare for different meals and recipes., Set up workstations with needed ingredients, utensils and cooking equipment.
Joseph's by the Sea
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine., Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items., Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis., Developed great team spirit with other personnel by pitching and helping with task completion., Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meat., Worked closely with team members to deliver product requirements, develop solutions and meet deadlines., Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services., Handled glassware, crystal and other fragile items with exceptional care to prevent breakage., Scraped and pre-rinsed food dirty dishes and placed items in dishwashing machine., Cleared trash and washed work area tables, walls refrigerator equipment, cooking equipment and floor to keep sanitized kitchen.
High school diploma
Licenciatura en Informatica
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Supervised and assigned tasks to staff, monitored productivity, and maintained organized work environments.
Instituto Dermatologico cirugia de la Piel
Served customers with speedy and knowledgeable assistance for packing stuff needs., Assigned tasks to employees and monitored productivity, performance and task completion., Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters., Boosted productivity and efficiency for staff solution implementation.
Landings Inn and Cottages
Vacuumed floors and dusted furniture to maintain organized, professional appearance., Interacted pleasantly with clients and guests when performing daily duties., Moved beds, sofas and small furniture to wipe down baseboards and remove dust dirt from hard-to-reach convenience for guests., Coordinated deliveries of extra rooms furniture, bedding, linens and towels to meet guest needs., Completed daily list of rooms to turnover between guest, consistently meeting deadlines and completing thorough work.
Joseph's by the Sea
Retained consistent quality and high accuracy when preparing identical dishes every day., Grilled and deep fried various foods from meats to potatoes., Organized and labeled stock of ingredients to maintain needed inventory levels., Prepped vegetables and ingredients by washing, chopping and dicing., Assisted with dining room task by removing soiled dishes during meal services and returning to kitchen for washing., Maintained clean and orderly kitchen with regular attention to checklist., Prepared simple salads and common entrees., Followed chef prep list and last-minute orders to help team meet customer needs.
THE PIER PATIO PUB
Maintained accuracy while handling payments, giving change and printing receipts for customers., Communicated with kitchen staff to stay updated on items availability and customer wait times., Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary., Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation., Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties., Prepared salads, appetizers and garnishes to assist kitchen staff., Arranged place setting with clean tablecloths, napkins and tableware to prepare for incoming guests., Presented food and beverages to guests at tables., Presented menus to patrons to answer questions about menu items and make recommendations., Relayed orders to service bar and kitchen via point-of-sale register system.
