Experienced bilingual customer service representative with over 5 years in contact centers, skilled in CRM management, team training, and client support.
Provided direct support to clients, resolving issues and ensuring customer satisfaction.
Utilized CRM tools to manage customer interactions and improve response efficiency.
Communicated effectively in Spanish and English to serve diverse customer needs.
Trained new staff members, contributing to team development and performance.
Flextronics
H. Ayuntamiento de Guadalajara, Dirección Gral. De Educación
SISTECOZOME (Sistema Colectivo de la ZMG)
H. Ayuntamiento de Guadalajara, Unidad de Supervisión a Inspección y Vigilancia
Alorica contact center
UDG Universidad De Guadalajara
Bachillerato General
Licenciatura Semiescolarizada en Derecho
Teleperformance contact center
H Ayuntamiento de Guadalajara, programa Alista
Wipro Technologies