Erick Ricardo Flores Saucedo

Customer and Technical Support Rep

Customer service professional with over 5 years of experience in contact centers and public service.nnProficient in CRM software and bilingual communication (Spanish and English).nnDemonstrated leadership in team training and customer satisfaction initiatives.nnStrong problem-solving skills with a focus on customer needs.nnRecognized for improving service delivery and customer loyalty.nnKey AchievementsnnLed a team at Wipro Technologies to achieve a 95% customer satisfaction rating.nn95% satisfaction ratingnnImplemented a new CRM system that reduced response times by 30%.nn30% reduction in response timesnnTrained over 20 new staff members on customer service protocols, improving team efficiency.nn20 new staff trainednnConducted customer satisfaction surveys that resulted in actionable feedback, enhancing service delivery.nnActionable feedback from 100+ surveysnnCareer GoalsnnTo leverage my customer service expertise to enhance client satisfaction in a dynamic team environment.nnTo contribute to the development of innovative service solutions that foster long-term customer loyalty.nnTo grow within the organization by taking on leadership roles and driving team success.