Juan Carlos Barrios Zarate

Obtaining all information necessary to address the customers’ needs courteously and accurately., Make customized service recommendations and explain how company services will benefit the customer., Quoting and computing the rates accurately., Addressing the customer concerns and objections thoroughly and politely and obtaining a customer commitment., Using the judgment in negotiating customer-affecting issues (due date, credit requirements, credit issuance, etc.).

Troubleshooting and Problem Solving., Hardware and Software Installation., Network Configuration and Troubleshooting., Operating System Knowledge., Remote Desktop Support., Customer Service and Communication., Ticketing Systems (e.g., JIRA, Zendesk).

Set up appointments and find potential clients for the sales team., Research, track, maintain, and update leads., Make outgoing calls to develop new business., Contact prospects to qualify leads., Direct email marketing to key clients and prospects., Research and maintain lead generation database., Conduct customer research., Conduct client or market surveys to obtain information about potential leads., Participate in the preparation of proposals and/or sales presentations., Provide accurate and timely information to management., Develop a strong knowledge of the company’s products and services to facilitate the sales process.

Helping customers with their questions and addressing issues regarding the Advance Local News Papers., Answering customer calls from Advance Local News Paper Campaign., Listening actively to customers' concerns and solving problems., Providing support from start to finish to resolve customer inquiries or concerns., Excellent attitude toward their work and empathy for their customers' needs., Manage large amounts of inbound calls in a timely manner., Follow communication 'scripts' when handling different topics., Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives., Seize opportunities to upsell products when they arise., Build sustainable relationships and engage customers by taking the extra mile.

Advise and arrange travel for corporate business customers (both individuals and groups) in the US, Canadian, UK and Australian Markets., Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services., Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations., Use of Sabre as the Global Distribution System (GDS)., Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements., Use positive telephone service techniques and act on special customer requests., Prevent fraudulent callers from trying to book trips after hours by following our security protocols., Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.