Kenya Lucena

Responded to customer inquiries and concerns via Messenger regarding the company’s security services., Provided detailed information about security systems, installation processes, and troubleshooting assistance., Maintained a positive and professional tone, ensuring customer satisfaction and prompt solutions., Collaborated with the customer service team to address complex issues and escalate them when necessary.

Provided customer service and processed payments over the phone for a variety of clients.

Facilitated communication between healthcare professionals and patients with limited English proficiency., Ensured accurate transmission of medical diagnoses and treatment plans while maintaining patient confidentiality., Played a key role in improving the quality of care by bridging language barriers and promoting understanding.

Assisted patients in navigating their healthcare coverage, explaining deductibles, co-payments, and potential extra charges for specialist visits., Facilitated payments and provided insights into potential healthcare costs., Guided patients in selecting a Primary Care Physician (PCP) and helped them choose nearby pharmacies for medication pickup.

Assisted patients in locating their medical records and providing accurate billing information., Helped patients understand their bills, sent bill statements via email, and processed payments., Worked closely with clinics to discuss patient information and ensure seamless communication.

Managed appointment bookings for neurology services, ensuring efficient coordination between patients and the medical team., Verified insurance information, collected necessary patient data, and maintained a high level of customer service.