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Lorena

Medellín, Departamento de Antioquia, Colombia Available for Remote Work

Customer Service Representative with Telecom Support Experience

  • Provided technical support and customer care services for a major American telecommunication company.
  • Handled billing inquiries, ensuring clarity and customer satisfaction.
  • Utilized tools and skills to deliver effective support and problem resolution.
Technical Support
Intermediate
Provided technical assistance to clients, resolving issues related to telecom services.
Customer Care
Intermediate
Delivered customer service with focus on client needs and service satisfaction.
Billing Assistance
Intermediate
Handled billing inquiries and clarifications for telecom services.
Problem Solving
Intermediate
Applied tools and knowledge to troubleshoot and resolve customer issues effectively.
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Customer representative

Technical support and customer care services

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