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Sara Hernandez

Bogota, Bogota D.C., Colombia

Virtual Assistant with 4+ years in BPO, customer support, and recruitment

  • Gained over four years of experience in technical support and customer service within the BPO industry
  • Handled bilingual roles with English proficiency for multiple US-based companies
  • Accumulated over one year of recruitment experience managing candidate sourcing and screening
Customer Service
Advanced
Provided technical support and customer service, ensuring client satisfaction and issue resolution.
Technical Support
Advanced
Delivered technical assistance in a BPO environment, troubleshooting and resolving client issues.
Recruitment
Intermediate
Participated in candidate sourcing, screening, and managing recruitment processes for over a year.
Communication & Bilingual Skills
Advanced
Communicated effectively in English and Spanish across various roles for US clients.
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Virtual assistant

A Virtual Assistant supports clients remotely by managing schedules, emails, data entry, and social media. Responsibilities include administrative tasks, customer service, research, and project management. Strong communication, organization, and tech skills are essential. Ability to multitask and work independently is required. Experience in relevant software is a plus.

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