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Cynthia

Customer Experience & Business Development Specialist with diverse industry expertise

Contact

Managua, Managua Department, Nicaragua
Available on CazVid
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Competencies

Customer Experience ManagementAdvanced

Designed and implemented customer experience solutions for corporate clients.

Business DevelopmentIntermediate

Supported sales and revenue generation efforts through client engagement and solution design.

Credit AnalysisIntermediate

Assessed creditworthiness and recommended financial strategies to clients.

Communication & Campaign PlanningIntermediate

Set, planned, and implemented communication campaigns as a Community Manager.

Customer Support & SalesIntermediate

Provided customer service and sales support in fast-paced environments.

Education

Bachelor of Business Administration
Keiser University (Former Ave Maria University)
Completed May 2014

Languages

English
Spanish

Summary

Experienced in designing customer solutions, supporting B2B sales, and credit analysis across diverse industries.

Key Achievements

  • Worked with business development teams for corporate B2B sales at Foundever and Sitel Group.
  • Engaged with companies to design and implement customized Customer Experience Solutions.
  • Helped clients determine creditworthiness and advise on credit repair programs as a Credit Analyst.

Experience

Marketing Researcher

UnDigital
Jul 2023 - Nov 2024

Community Manager

Rhamnous.io, Freelancer
Apr 2023 - Jun 2023

Set, plan, and implement communication campaigns and strategies.

Sr. Global CX Solutions Manager

Sitel Group/Foundever
Jan 2021 - Mar 2023

Worked with business development for corporate B2B sales and Revenue Generation team., Engaged with companies to design and implement customized and innovative Customer Experience Solutions.

Global CX Solutions Manager

Foundever
Jan 2020 - Mar 2023

Worked with business development for corporate B2B sales and Revenue Generation team., Engaged with companies to design and implement customized and innovative Customer Experience Solutions.

Sr. Credit Analyst

Key Credit Repair
Jan 2019 - Oct 2020

Helped people to determine their creditworthiness and help their financial decisions by recommending different credit repair programs.

Booking Manager

Best of Hawaii
Mar 2018 - Nov 2018

Customer Service & Sales Associate

Sitel Group
Jun 2015 - Oct 2017

Customer service & sales assistance for credit monitoring products.

Customer Service & Sales Associate

Convergys
Sep 2013 - Apr 2015

Customer Service & Sales Associate

Sitel Group
Apr 2012 - Jul 2013

Skills

Customer Experience ManagementBusiness DevelopmentCredit AnalysisCommunication & Campaign PlanningCustomer Support & Sales
Published on CazVid - Jul 3, 2025
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