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Isabella

Call Center Agent

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Medellín,Antioquia,Colombia
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Competencies

Appointment schedulingIntermedio

Experiencia demostrada en Appointment scheduling.

Customer supportIntermedio

Experiencia demostrada en Customer support.

Client communication (English–Spanish)Intermedio

Experiencia demostrada en Client communication (English–Spanish).

CRM systemsIntermedio

Experiencia demostrada en CRM systems.

Microsoft OfficeIntermedio

Experiencia demostrada en Microsoft Office.

Education

Bachelor’s Degree
Instituciòn Universitaria Pascual Bravo
Technological Degree
Instituciòn Universitaria Pascual Bravo
Technical Degree
Escuela de diseño y mercadeo de moda Arturo Tejada

Languages

esNative

Experience

Call Center Agent

Concentrix
February 2023 - August 2023

Handled inbound and outbound calls in English for medical patients., Scheduled appointments and coordinated messages between patients and doctors., Provided accurate, empathetic, and professional customer service in a high-volume environment.

Chat Moderator (English–Spanish)

Monroe Agency
June 2022 - July 2022

Engaged in real-time written communication in English with international users., Strengthened advanced written English and customer engagement skills., Developed multitasking and professional online communication abilities.

Skills

Appointment schedulingCustomer supportClient communication (English–Spanish)CRM systemsMicrosoft Office
Published on CazVid - May 17, 2026
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