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Jesus
Logistics & Customer Support Specialist with 6+ years in Call Centers & Supply Chain
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Competencies
Supported servers, desktops, hardware components, and software for various clients, ensuring technical issues were resolved effectively.
Specialized in dental aligner design and CAD modeling for manufacturing processes.
Handled customer concerns and technical inquiries in call centers, focusing on maintaining customer satisfaction.
Coordinated customs procedures, documents, and container tracking for export operations.
Fluent in English; transferred calls in over 200 languages, facilitating clear and effective communications.
Education
Languages
Summary
Experienced in call centers, technical support, CAD design, and logistics coordination. Skilled in managing customs documentation, container tracking, and interpreting across multiple languages. Adept at supporting hardware/software and ensuring customer satisfaction in diverse roles.
Key Achievements
- Managed customs documentation and container tracking at TCL, ensuring smooth exports of televisions.
- Provided technical support across multiple hardware and software platforms for leading tech companies.
- Transferred over 200 calls requiring interpretation for multiple languages, ensuring customer satisfaction.
Experience
Cad Designer
specialized in the design of dental aligners that are manufacture by the company.
Call Center Agent
transferring calls to interpreters for more than 200 languages.
Technical Support
Technical support for servers, desktops, workstations, motherboards, graphic cards, monitors and other computer components.
Technical Support
Technical support over the phone for computers, vga cards, CPU, ram, most hardware and software for Asus components.
Customer Support
Customer support for celular phone company called boost mobile, responsible for customer satisfaction, and technical support.