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Customer Service & Interpretation Specialist with 10+ years' experience
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Competencies
Delivered comprehensive customer support, resolving issues and ensuring satisfaction
Performed bilingual interpretation in medical, legal, and financial contexts on the phone
Managed schedules for gym staff and handled reception duties, ensuring operational efficiency
Provided English language instruction to individual learners
Education
Languages
Summary
Versatile customer service and interpretation professional with extensive experience in diverse client-facing roles and bilingual communication.
Key Achievements
- Provided high-quality customer service at Bold Business, ensuring customer needs were met
- Conducted medical, legal, and financial interpretation in real-time at Akorvi and Teleperformance
- Managed schedules and operations for New Life Gym, supporting smooth daily functions
Experience
Customer service representative
Product expert, Problem solver, In charge of delivering the best customer service by making sure all the customer needs were met.
Bilingual interpreter
Medical, legal, and financial simultaneous on-the-phone interpretation.
Bilingual interpreter
Medical, legal, and financial simultaneous on-the-phone interpretation.
Billing representative
To provide top-notch customer service for AT&T and Direct TV clients via chat.
Assistant manager
Schedule manager for the owner and the instructors, Receptionist duties included welcoming the customers, taking their payments, and ensuring everything was operating fine at the gym., Provided excellent customer service.
English teacher
Provided independent English teaching services.