Amazon Customer Service Associate – New York City, NY
Published on CazVidat Employer
Explore Amazon's full-time Customer Service Associate job in New York City. Review responsibilities, qualifications, and the listed annual pay of $60,000.
Salary
$60,000 per year
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Amazon Customer Service Associate – New York City, NY
$60,000 per year
Job description
Join Amazon as a full-time Customer Service Associate supporting customers from New York City, New York. This role focuses on delivering helpful, efficient service and contributing to Amazon’s customer-first mission.
Key Responsibilities
- Assist customers by phone, email, and chat.
- Resolve inquiries promptly and professionally.
- Record customer interactions and feedback in internal systems.
- Work with teammates and other support teams to resolve complex issues.
- Attend training and continue developing customer service skills.
- Identify customer service trends and opportunities to improve processes.
- Follow company policies and protect customer confidentiality.
Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Customer service experience preferred; it is not required.
- Familiarity with customer service software or tools is helpful.
- Ability to work independently and manage time effectively.
- Experience in a fast-paced environment is a plus.
- Willingness to learn and participate in professional development.
Work Environment
Join a collaborative customer service team with guidance from a Customer Service Team Lead. The role involves coordinating with teams such as technical support to address customer needs.
Compensation and Employment
Annual pay: $60,000. Full-time position.
Location: New York City, New York, United States. The posting does not identify this position as remote-eligible.
Frequently asked questions
Is this position fully remote or do I need to be in New York City?
Although the job title mentions New York City, this is a full-time work from home position where you will deliver customer service remotely.
What is the salary for this Customer Service Associate role?
The salary for this position is USD 60,000 per year.
Do I need prior customer service experience to apply?
Customer service experience is preferred but not required for this role.
What kind of education do I need for this job?
A high school diploma or equivalent is required to apply for this position.
What are the main responsibilities of this role?
You will provide customer support via phone, email, and chat, resolve inquiries quickly, document interactions, collaborate with team members, and help identify process improvements.
Who will I report to and work with in this role?
You will report to a Customer Service Team Lead and collaborate cross-functionally with technical support and other departments.