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Architect - Google GECX AI Platform
External job listingat Infowaygroup
Tasks Architect customer experience solutions across voice, chat, web, mobile, and assisted-service journeys, translating contact center needs into scalable delivery plans. Build and depl...
External source - not verified6 days agoOpen until: Feb 1, 2027
Salary
Not provided
Location
Charlotte, United States
Employment type
Full time
Workplace
Not provided
Architect - Google GECX AI Platform
Charlotte, United States
Job description
Tasks
- Architect customer experience solutions across voice, chat, web, mobile, and assisted-service journeys, translating contact center needs into scalable delivery plans.
- Build and deploy Agentic Voice and Chat solutions using CX Agent Studio, Conversational Agents, Dialogflow CX, Vertex AI, Gemini, and GCP.
- Design complex integrations with IVR, telephony, CCaaS, CRM, APIs, databases, and enterprise systems (including SIP/SIPREC, gRPC, and WebRTC).
- Lead hands-on coding, configuration, proof-of-concepts (PoCs), troubleshooting, CI/CD, and production stabilization.
Requirements
- 12+ Years in solution architecture and engineering (contact center, conversational AI, or AI/ML delivery)
- U.S. Citizens (USC) or Green Card Holders (GC) ONLY
- 12+ years in enterprise solution architecture, conversational AI, or contact center transformation.
- Hands-on experience with Google GECX / Customer Engagement Suite, Google CCAI, CX Agent Studio, Dialogflow CX, Vertex AI, Gemini, and GCP.
- Expertise in building Agentic Voice/Chat solutions using LLMs, tool/function calling, grounding, guardrails, and prompt engineering.
- Strong understanding of IVR, CTI, routing, queues, transfers, SIP, STT/TTS, and CRM integrations.
Location
- Charlotte, NC (Onsite)