Bilingual Contact Center Specialist – Austin, TX
Published on CazVidat VDart
Join VDart in Austin as a bilingual contact center specialist. Use English and Spanish to support customers in an on-site, contract-to-hire role paying $22 per
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Contact Center Specialist – Austin, TX
$22 per hour
Job description
VDart is hiring a Bilingual Contact Center Specialist in Austin, Texas. This on-site, contract-to-hire opportunity is ideal for a customer-focused professional fluent in English and Spanish who enjoys helping customers and resolving issues.
Key Responsibilities
- Respond to customer questions about products and services in English and Spanish.
- Assist with account concerns, billing inquiries, and technical support, working toward timely resolutions.
- Document customer interactions and transactions accurately in the CRM system.
- Work with colleagues to identify recurring customer issues and share feedback for service improvements.
- Attend training to stay current on products, services, and policies.
- Help develop customer service scripts and FAQs to improve response efficiency.
- Meet performance goals for response time, customer satisfaction, and issue resolution.
Qualifications
- High school diploma or equivalent; additional education in communications or customer service is preferred.
- Strong spoken and written English and Spanish communication skills.
- Proficiency with customer service software and tools.
- One to two years of contact center or customer service experience.
- Availability to work flexible hours, including evenings and weekends as needed.
Work Environment and Compensation
Join a collaborative team with supportive supervisors and opportunities to work with team leads and other departments. This is an on-site position in Austin, TX, with contract-to-hire employment. Pay is $22 per hour.
Frequently asked questions
Is this position remote or on-site?
This role is not remote and requires you to work on-site in Austin, TX.
What is the hourly pay for this job?
The compensation is USD 22 per hour.
What kind of experience do I need for this role?
You should have 1-2 years of experience in a contact center or customer service role, and experience with customer service software is preferred.
What languages do I need to speak for this job?
You need to be fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
What are the main responsibilities of this position?
You will respond to customer inquiries in English and Spanish, assist with account management, billing, and technical support, document interactions using CRM software, and help develop customer service scripts and FAQs.
Will I need to work evenings or weekends?
Yes, you need to have flexibility to work evenings and weekends as needed.