Bilingual Contact Center Specialist

We are seeking a Bilingual Contact Center Specialist for an exciting opportunity with our dynamic team in Austin, TX. This contract-to-hire position offers an engaging work environment within an innovative company that focuses on providing excellent customer service. As a Bilingual Contact Center Specialist, you will play a crucial role in ensuring our customers have a positive experience, making a significant impact on our overall success. Key Responsibilities Respond to customer inquiries and provide information regarding products and services in both English and Spanish. Assist customers with account issues, billing inquiries, and technical support to ensure resolution in a timely manner. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with team members to identify trends in customer issues and provide feedback for continuous improvement. Participate in training sessions to stay informed about new products, services, and policies. Aid in the development of customer service scripts and FAQs to improve response efficiency. Meet key performance metrics such as response time, customer satisfaction scores, and issue resolution rate. Required and preferred qualifications High School Diploma or equivalent; additional qualifications in communications or customer service preferred. Strong communication skills, both oral and written, in English and Spanish. Proficiency in using customer service software and tools. A minimum of 1-2 years of experience in a contact center or customer service environment. Ability to work flexible hours, including evenings and weekends as needed. Our team is structured to promote collaboration and support, with clear reporting relationships to supervisors who encourage open communication. You will work closely with team leads and other departments to ensure comprehensive service delivery. We are committed to fostering a positive workplace culture that champions diversity and inclusion. Enjoy growth opportunities through ongoing training and development, as well as modern workplace benefits that include flexible schedules and a supportive work environment. This is your chance to be part of a company that values your contributions and is dedicated to your professional growth.