Branch Operations Officer Senior Executive Assistant Manager

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EMPOWERING PROGRESS | DRIVING INNOVATION

BRANCH OPERATIONS OFFICER
(SENIOR EXECUTIVE / ASSISTANT MANAGER)

JOB SUMMARY
Act as the core responsible for the branch's operational, financial, and administrative performance, including acting as the Actin Branch Manager when required. The role involves rigorous monitoring of operational functions, ensuring strict compliance with all regulations and including day-to-day service improvement and supporting the credit process through project compliance and collection.

JOB PROFILE
• Monitoring and supervising all branch operational functions, recommending process improvements, and achieving zero non-compliance in audits.
• Providing hands-on assistance to field staff for the accurate preparation and submission of credit files, and actively working on identifying and solving audit-related issues.
• Overseeing and managing daily cash operations, including vault management and reconciliations, ensuring zero discrepancies.
• Handling complex customer queries related to loan servicing, repayment schedules, and deposit products.
• Ensuring adherence to all policies, KYC, AML and banking regulations, and maintaining accurate and quality records.
• Assisting the Branch Manager in staff development and training, and attending all mandatory marketing meetings.

PERSONAL PROFILE
• Bachelor’s degree in any discipline or GCE Advanced Level qualification with a part qualification with similar experience.
• Minimum of four (04) years of experience in the Non-Banking Financial Service Sector is required.
• Sound knowledge of operations procedures for loan, deposit and product offerings.
• Strong written and verbal communication skills, negotiation skills, and proven leadership ability.
• Demonstrates a proficiency in your line of conduct, team work, decision-making & problem solving, and initiative.

The remuneration package for the above position is very competitive and the rewards are performance driven.

If you are interested, please you can contact details of two non-related referees to [email protected] within 07 days of this advertisement indicating the position applied for on the subject line.

Company reserves the right to communicate with the short-listed applicants only.

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