Branch Operations Officer Senior Executive Assistant Manager
External job listingat CBC Finance PLC
CBC Finance PLC seeks a Branch Operations Officer to oversee branch operations, cash management, compliance, customer queries, and credit support.
Salary
Not provided
Location
Chilaw, Sri Lanka
Employment type
Full time
Workplace
Not provided
Branch Operations Officer Senior Executive Assistant Manager
Chilaw, Sri Lanka
Job description
About the role
As Branch Operations Officer at CBC Finance PLC, you will be responsible for the branch’s operational, financial, and administrative performance, including acting as the Acting Branch Manager when required. The role includes monitoring operations, ensuring compliance, improving day-to-day service, and supporting the credit process through project compliance and collection.
Responsibilities
- Monitor and supervise branch operational functions, recommend process improvements, and work toward zero non-compliance in audits.
- Assist field staff with preparing and submitting accurate credit files, and identify and resolve audit-related issues.
- Manage daily cash operations, including vault management and reconciliations, ensuring zero discrepancies.
- Handle complex customer queries about loan servicing, repayment schedules, and deposit products.
- Ensure adherence to policies, KYC, AML, and banking regulations, and maintain accurate, quality records.
- Assist the Branch Manager with staff development and training, and attend mandatory marketing meetings.
Requirements
- Bachelor’s degree in any discipline, or GCE Advanced Level qualification with a part qualification and similar experience.
- Minimum of four (04) years of experience in the Non-Banking Financial Service Sector.
- Sound knowledge of operations procedures for loan, deposit, and product offerings.
- Strong written and verbal communication, negotiation, and leadership skills.
- Proficiency in conduct, teamwork, decision-making, problem-solving, and initiative.
Benefits
The remuneration package is very competitive, and rewards are performance driven.
Key facts
- The role covers branch operational, financial, and administrative performance.
- A minimum of four (04) years of Non-Banking Financial Service Sector experience is required.
- A bachelor’s degree or GCE Advanced Level qualification with a part qualification and similar experience is required.
- The remuneration package is very competitive, and rewards are performance driven.
Frequently asked questions
What does the role involve?
It covers branch operational, financial, and administrative performance, including monitoring operations, ensuring compliance, and supporting the credit process.
What qualifications and experience are required?
Applicants need a bachelor’s degree in any discipline, or GCE Advanced Level qualification with a part qualification and similar experience. A minimum of four (04) years of experience in the Non-Banking Financial Service Sector is required.
What operational responsibilities does the role include?
Responsibilities include managing daily cash operations, handling customer queries about loan servicing and deposit products, and maintaining compliance and accurate records.