Remote Call Center Agent (CSR) - Mesa, AZ | Sourabh

We're Hiring! Call Center Agent (CSR) — 15 Openings

Location: Remote (must be local to Mesa, AZ) — Training onsite, then remote work

Schedule (post-training, EST): Monday to Friday 8am–8pm, Saturday 9am–5:30pm

Join Sourabh's client call center team supporting shareholders, brokers, and institutional clients. This is an excellent opportunity for candidates with strong customer service skills eager to grow in the financial services sector.

Job Duties:

• Answer inbound calls from shareholders and prospective shareholders with accuracy and professionalism
• Follow account verification procedures diligently
• Respond to inquiries regarding account balances, closing prices, portfolio performance, and quotes
• Actively listen, identify client needs, and resolve issues promptly
• Maintain shareholder accounts using internal systems
• Escalate complex issues when necessary and provide management with client feedback
• Make outbound follow-up calls as required
• Complete ongoing training to stay updated on financial markets and instruments

Must-Have Skills:

• Strong verbal and written English communication skills
• Proficient keyboarding/typing skills (formal training is a plus)
• Proficiency in MS Office applications: Word, Excel, PowerPoint
• Excellent problem-solving and analytical abilities
• Customer-centric mindset with a focus on quality service
• Ability to work accurately and efficiently under pressure
• Team player with a strong sense of urgency

Additional Requirements:

• Bachelor's degree or equivalent experience
• 1 to 5 years of call center or customer service experience, preferably in financial services

Compensation: $16.5 per hour