Call Center Agent

What is Sagility Healthcare’s CSR Role At Sagility Healthcare, “CSR” typically means a Customer Service Representative in the company’s healthcare / business process outsourcing (BPO) operations. The job involves providing support to clients, patients/members, or providers — depending on the account being handled (e.g. medical plan members, provider inquiries, billing/claims support). Core Duties & Responsibilities Depending on the specific team/account, a CSR at Sagility may do some or all of the following: Handle inbound and/or outbound calls — responding to customer or provider inquiries about health plans, benefits, eligibility, claims status, authorizations, account status, etc. Provide non-voice support too, if required — e.g. email or chat support, depending on business needs. Serve as liaison between members/patients, providers, health plans, and relevant service centers or functional teams. Investigate and resolve escalations, issues, or complaints, using available resources (policies, procedures, knowledge articles). If a solution isn’t clearly documented, exercise good judgment to find the correct solution or escalate when needed. Provide accurate information about health-plan benefits, eligibility, claims, or other account information — helping customers understand their plan and make best use of services. Follow up and communicate proactively — updating customers or providers about the status of their inquiries, problems, or requests. Maintain professionalism, empathy, and good communication skills — especially because healthcare accounts often involve sensitive or complex matters. Use internal systems/applications — be familiar with the company’s software and processes for account management, claims, authorizations, etc. Adapt to changing business processes, policies, or client requirements — flexibility and ability to work in a fast-paced environment. 🎯 What You Should Be / What They Expect While not strictly “responsibilities,” these are typical expectations and skills needed to succeed as CSR at Sagility: Strong communication skills (spoken & written), good understanding of English. Ability to listen patiently, understand customer needs, interpret information accurately, and provide clear explanations. Analytical and problem-solving skills — to assess issues and find appropriate solutions, sometimes independently. Organizational skills, ability to follow procedures, and manage workload in a dynamic environment. Empathy and professionalism — especially important given healthcare-related inquiries may be sensitive. Flexibility to handle changing shifts (often 24/7), as many BPO/healthcare-plan operations run around the clock. 🌐 Sagility’s Broader Context — CSR & Social Responsibility (Not to Confuse With “CSR Job”) It’s worth noting: the acronym “CSR” also refers to Sagility Operations Inc.’s Corporate Social Responsibility initiatives — community outreach, sustainability, and social impact work. Those CSR efforts focus on things like livelihood enhancement, empowering local communities, inclusive access to healthcare, environmental stewardship, etc. But when you apply for a “CSR role” at Sagility (in job postings), it mostly means “Customer Service Representative.” If you like — I can prepare a sample/resume-ready job description summary for “Sagility CSR (Customer Service Rep)” — you could use that for applying or CV. Do you want me to build that now? QUALIFICATIOS: COLLEGE GRADUATE WITH OR WIHTOUT BPO EXPERIENCE 2 YEARS COLLEGE UNDERGRADUATE / GRADUATE WITH 6 MONTH WORK EXPERIENCE SENIOR HIGH SCHOOL GRADUATE WITH 1 YEAR BPO EXPERIENCE Good Communications Skills