Call Center Agent at SAGILITY in Quezon City, Philippines

About SAGILITY Healthcare’s CSR Role

At SAGILITY Healthcare, a Customer Service Representative (CSR) plays a vital role in healthcare and business process outsourcing (BPO) operations. This position involves supporting clients, patients, members, or providers based on the account handled, such as medical plan members, provider inquiries, or billing and claims support.

Core Duties & Responsibilities

• Manage inbound and outbound calls addressing inquiries about health plans, benefits, eligibility, claims status, authorizations, and account status.
• Provide non-voice support like email or chat assistance when required.
• Act as a liaison between members, patients, providers, health plans, and service centers or functional teams.
• Investigate and resolve escalations, issues, or complaints using company resources and escalate when necessary.
• Deliver accurate information regarding health-plan benefits, eligibility, claims, and account details to help customers optimize their healthcare services.
• Follow up proactively by updating customers or providers on inquiry or request statuses.
• Maintain professionalism, empathy, and excellent communication skills, especially when handling sensitive healthcare matters.
• Utilize internal systems and applications efficiently to manage accounts and processes.

Job Details

• Location: Quezon City, National Capital Region, Philippines
• Employment Type: Full-time
• Salary: 22000 PHP per month
• Remote Work: Not eligible

Join SAGILITY and contribute to delivering exceptional healthcare customer service in a dynamic BPO environment.