Healthcare Inbound Call Center Agent – Cebu City, Philippines

Sales Rain (Eclat Health Solutions) is hiring a full-time Healthcare Inbound Call Center Agent in Cebu City, Central Visayas, Philippines. In this patient-focused role, you will handle incoming calls from patients and healthcare providers, share accurate information, and help keep healthcare services running smoothly. This is an on-site position in a fast-paced, supportive team environment.

Key Responsibilities

• Answer inbound calls from patients and healthcare providers and respond to inquiries with accurate information.
• Listen actively and communicate with empathy to understand callers’ needs and concerns.
• Document calls and updates in the healthcare information system while following applicable HIPAA privacy and compliance requirements.
• Work with other agents and healthcare staff to resolve complex issues and improve service delivery.
• Manage call volume efficiently while maintaining a high standard of customer service.
• Keep current with healthcare policies and procedures to provide appropriate guidance.
• Participate in ongoing training and professional development.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Problem-solving ability and attention to detail.
• Call center experience; healthcare call center experience is preferred.
• Familiarity with HIPAA compliance standards.
• Ability to work effectively as part of a team.
• One to two years of customer service or call center experience is preferred.

Team and Reporting

You will report directly to the Call Center Supervisor and collaborate with fellow agents and healthcare staff to support a seamless flow of information and services. The team promotes a collaborative, supportive environment with opportunities to learn and grow.

Compensation and Employment

Salary: 300000 per year. This is a full-time, on-site position based in Cebu City, Philippines.