Claims Manager - Workers Compensation

About the role

AmTrust Financial Services, Inc., a fast-growing commercial insurance company, is seeking a Workers’ Compensation Claims Manager. The role works with claim adjusters to ensure claims activities follow AmTrust best practices and to develop and maintain professional customer and broker relations by identifying and meeting customer needs. The role also ensures staff demonstrate customer service principles.

Responsibilities

• Develop short-range area plans and budgets with claim supervisors and the manager to achieve company goals and objectives.
• Secure, evaluate and develop staff, and ensure staff work effectively as a team.
• Keep claim supervisors and the manager informed of current case status through regular communications and reports.
• Ensure AmTrust policies, procedures and controls are followed, and consult with claim supervisors on areas needing improvement.
• Work with staff to ensure approved vendors are used.
• Monitor the attorney vendor panel and meet with firms to discuss action plans for mitigating claims and achieving cost-effective, efficient results.
• Work with supervisors to monitor claims and ensure proactive, cost-effective and creative cost management.
• Work with supervisors to manage claim settlement negotiations, and participate and testify at hearings, trials and depositions to support timely, cost-effective resolution.
• Support AmTrust sales and marketing goals by participating with underwriting in sales activities, including new business development.
• Work with the supervisory team to evaluate claims staff performance at regular intervals and support consistent implementation of company standards and internal quality control.

Key facts

• Works with claim adjusters to manage Workers’ Compensation claims activities.
• Develops customer and broker relations by identifying and meeting customer needs.
• Supports claim settlement negotiations and participates and testifies at hearings, trials and depositions.