Customer Care Executive (Voice Process) – Visakhapatnam
Published on CazVidat NRIT Software Services
Apply for a full-time Customer Care Executive voice process job in Visakhapatnam with NRIT Software Services. Pay is 12000 per month; on-site role.
Salary
₹12,000 per month
Location
Visakhapatnam, Andhra Pradesh, India
Employment type
Full time
Workplace
Not provided
Customer Care Executive (Voice Process) – Visakhapatnam
₹12,000 per month
Job description
NRIT Software Services is hiring a full-time Customer Care Executive (Voice Process) in Visakhapatnam, Andhra Pradesh, India. In this on-site customer service role, you will handle inbound calls, resolve customer concerns, and help deliver a positive support experience. The pay is 12000 per month.
Key Responsibilities
- Respond to inbound customer inquiries professionally and efficiently over the phone.
- Explain products or services and troubleshoot customer issues with empathy and patience.
- Record customer interactions and transactions accurately.
- Follow up on unresolved issues and confirm customer satisfaction.
- Work with teammates to improve service delivery and the customer experience.
- Attend training to strengthen product knowledge and customer-handling skills.
- Meet individual and team goals for customer satisfaction and resolution times.
Required and Preferred Qualifications
- Intermediate education level required.
- Strong verbal and written communication skills.
- Customer service experience preferred, ideally in a voice process role.
- At least 1 year of customer care experience preferred.
- Ability to manage multiple tasks while maintaining attention to detail.
- Basic computer proficiency; familiarity with CRM tools is a plus.
- Customer service certifications are an advantage.
Compensation and Work Location
- Pay: 12000 per month.
- Job type: Full-time.
- Location: Visakhapatnam, Andhra Pradesh, India; this role is not remote-eligible.
Join a collaborative, inclusive team at NRIT Software Services, where teamwork, innovation, and employee growth are valued.
Frequently asked questions
Is this job based in an office or remote?
This is an on-site position located in Visakhapatnam, Andhra Pradesh.
What kind of experience do I need to apply?
You should have at least 1 year of customer care experience, preferably in a voice process environment.
What are the main duties of this Customer Care Executive role?
You will handle inbound customer calls, provide accurate information, troubleshoot issues, maintain records, follow up on unresolved problems, and collaborate with your team to improve service quality.
What education or skills are required for this job?
A minimum intermediate education level is required, along with excellent communication skills, basic computer proficiency, and the ability to multitask with attention to detail.
How much does this job pay?
The salary for this role is INR 12,000 per month.
Are there opportunities for career advancement at NRIT Software Services?
Yes, the company invests in employee growth and provides opportunities for career advancement.