Part-Time Customer Care Representative – Newark, NJ
Published on CazVidat Ceva logist
Join Ceva logist as a part-time Customer Care Representative in Newark, NJ. Remote eligible, $19 per hour. Help customers by phone, email, and chat.
Salary
$19 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Customer Care Representative – Newark, NJ
$19 per hour
Job description
Ceva logist is seeking a friendly, customer-focused Part-Time Customer Care Representative in Newark, New Jersey. In this role, you’ll assist customers by phone, email, and chat, answer questions, and help resolve concerns. This position is remote eligible and pays $19 per hour.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with timely, accurate information.
- Resolve customer complaints and conflicts with patience and professionalism.
- Record customer interactions and feedback in company systems.
- Collaborate with teammates to share best practices and develop effective solutions.
- Listen actively and respond to customer needs to support high satisfaction.
- Participate in training to build product knowledge and customer service skills.
- Assist with projects that improve the customer experience and operational efficiency.
Required and Preferred Qualifications
- Strong written and verbal communication skills.
- Problem-solving abilities and a commitment to customer satisfaction.
- Teamwork and collaboration skills.
- Ability to handle challenging interactions calmly and professionally.
- Some college experience preferred.
- Familiarity with customer service software is a plus.
- Previous customer service or related experience is beneficial.
Compensation and Work Arrangement
- Pay: $19 per hour
- Schedule: Part-time
- Location: Newark, New Jersey; remote eligible
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in Newark, New Jersey.
What are the working hours for this part-time role?
The job description does not specify exact working hours for this part-time position.
What kind of experience do I need to apply?
Some college experience is preferred, along with excellent communication skills and problem-solving abilities focused on customer satisfaction.
How much does this job pay?
This role pays USD 19 per hour.
What will my main responsibilities be?
You will respond to customer inquiries via phone, email, or chat, resolve complaints, document interactions, collaborate with the team, and assist with special projects to improve customer experience.