Part-Time Customer Care Representative – Newark, NJ
Published on CazVidat Ceva logist
Join Ceva logist as a part-time Customer Care Representative in Newark, NJ. Remote-eligible role offering $19 per hour and customer service experience.
Salary
$19 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Customer Care Representative – Newark, NJ
$19 per hour
Job description
Ceva logist is hiring a part-time Customer Care Representative in Newark, New Jersey. In this remote-eligible role, you’ll be a key contact for customers, answering questions and resolving concerns with friendly, professional service.
Key Responsibilities
- Respond to customer inquiries by phone, email, or chat with timely, accurate information.
- Address complaints and resolve conflicts using patience and effective problem-solving.
- Document customer interactions and feedback in company systems.
- Collaborate with teammates to develop solutions and share service best practices.
- Listen actively and respond to customer needs to support high satisfaction.
- Participate in training to build product knowledge and customer service skills.
- Contribute to projects that improve customer experience and operational efficiency.
Required and Preferred Qualifications
- Some college experience preferred.
- Strong written and verbal communication skills.
- Problem-solving ability and a customer-focused approach.
- Teamwork and collaboration skills.
- Ability to handle conflict professionally and patiently.
- Familiarity with customer service software is a plus.
- Previous customer service or related experience is beneficial.
Compensation and Work Arrangement
This is a part-time position offering $19 per hour. The role is remote-eligible, with the position based in Newark, New Jersey.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in Newark, New Jersey.
What are the working hours for this part-time role?
The job description does not specify exact working hours for this part-time position.
What kind of experience do I need to apply?
Some college experience is preferred, along with excellent communication skills and problem-solving abilities focused on customer satisfaction.
How much does this job pay?
This role pays USD 19 per hour.
What will my main responsibilities be?
You will respond to customer inquiries via phone, email, or chat, resolve complaints, document interactions, collaborate with the team, and assist with special projects to improve customer experience.