Remote Customer Service Representative – United States

Bradley Heartfield is hiring a full-time, remote Customer Service Representative in the United States. Earn $45,000 per year while helping customers get timely, accurate answers and a positive service experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat, resolving issues promptly and accurately.
• Stay informed about company products and services to provide helpful support.
• Document customer interactions and feedback to support follow-up and service improvements.
• Address complaints and escalate issues to the appropriate departments when needed.
• Collaborate with teammates and other departments to improve service delivery and customer satisfaction.
• Participate in team meetings to review performance metrics and share best practices.
• Follow up with customers to confirm their satisfaction after interactions.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• A customer-focused approach, empathy, and the ability to understand and address customer needs.
• Previous customer service experience is preferred but not required.

Work Environment

This full-time remote role is based in the United States. You will report to a Customer Service Manager and work within a collaborative team, coordinating with other departments when needed to resolve customer issues and improve service processes.

Compensation: $45,000 per year.