Customer Service Representative

Work Setup: RemoteSalary: Equipment: Company ProvidedStart Date: ASAPSchedule: 8:00 AM to 5:00 PM Colombia Standard Time | Monday - Friday or Tuesday - Saturday
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chatProvides in-depth information about products and services to customersResolves complex customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRMHandle cases that require escalation to higher-level support or management and ensure they are resolved efficientlyEffectively manage high-pressure situations, maintaining professionalism and composure while resolving issuesAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assigned
What are the required qualifications of a Customer Service Representative?2 years of previous customer service experience, preferably in a call center environmentStrong communication skills, both verbal and writtenKnowledge and experience with a CRM preferredProficient in using computers and various software applicationsHubspot experience is a plus
Ninja Perks and BenefitsCompetitive compensationAdherence to government-mandated benefitsOpportunities for skills training and personal and professional development\
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