Customer Service Associate – FedEx Jobs in Los Angeles, CA
Published on CazVidat CpaMedia Tech
Explore full-time FedEx customer service associate jobs in Los Angeles through CpaMedia Tech. In-person role paying $33 per hour; apply today.
Salary
$33 per hour
Location
Los Angeles, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Associate – FedEx Jobs in Los Angeles, CA
$33 per hour
Job description
Explore full-time FedEx customer service associate opportunities in Los Angeles, California, through CpaMedia Tech. Support customers with shipment questions, service requests, and delivery updates while contributing to a collaborative logistics team.
About the opportunity
This in-person role is based in Los Angeles, a key logistics hub. You will help customers get accurate information and timely assistance, maintain clear interaction records, and work with colleagues to improve the customer experience.
Key responsibilities
- Respond to customer inquiries through available communication channels and explain services accurately.
- Process customer requests and follow up to support timely service fulfillment.
- Record customer interactions and transactions accurately in company systems.
- Track shipments, share status updates, and help resolve delivery or service issues.
- Coordinate with teammates and other departments to improve service processes.
- Attend training and team meetings to share knowledge and best practices.
- Work toward customer satisfaction and response-time performance goals.
Qualifications
- High school diploma or equivalent.
- Strong customer service skills and a commitment to positive customer experiences.
- Ability to work in a fast-paced environment with attention to detail.
- Comfort using standard office software and customer service platforms.
- Previous customer service experience is preferred, but not required.
Pay and schedule
Pay: $33 per hour. Job type: Full-time, in person in Los Angeles, California.
How to apply
Sign up through CpaMedia Tech to explore this FedEx customer service opportunity and related openings. Job seekers may also view customer service roles for candidates without experience or an Administrative Assistant position.
Frequently asked questions
Is this job full-time or part-time?
This is a full-time position based in Los Angeles, CA.
Do I need previous customer service experience to apply?
Previous customer service experience is preferred but not required for this role.
What kind of tasks will I be doing day-to-day?
You will engage customers via phone, email, and chat, process requests, track shipments, resolve delivery issues, and maintain detailed records using company systems.
Is this a remote job or do I need to work on-site?
This is an on-site position located in Los Angeles, California.
How much does this job pay?
The position pays $33 per hour.
What qualifications do I need to be considered?
You need a high school diploma or equivalent, excellent customer service skills, ability to work in a fast-paced environment, and proficiency with office software and customer service platforms.