Part-Time Customer Service Representative in Jackson, TN

Provide helpful, professional customer support in this part-time Customer Service Representative role based in Jackson, Tennessee. The position offers flexible scheduling and pays $20 per hour. You will assist customers by phone and email, help them navigate products and services, and contribute to positive customer experiences.

Key Responsibilities

• Respond to customer questions by phone and email with professionalism and courtesy.
• Explain products and services and provide relevant solutions and support.
• Record customer interactions and feedback accurately in the CRM system.
• Work with teammates to resolve customer concerns efficiently.
• Attend ongoing training to strengthen product knowledge and service skills.
• Monitor customer satisfaction measures and work toward performance goals.
• Engage proactively with customers to foster loyalty and a positive experience.

Required and Preferred Qualifications

• High school diploma required.
• Strong verbal and written communication skills.
• Previous customer service or related experience preferred.
• CRM software proficiency or experience with similar tools is a plus.
• Strong problem-solving skills and a customer-focused approach.
• Ability to work flexible hours as needed, including evenings and weekends.
• Remote work experience is helpful but not required.

Schedule and Work Location

This is a part-time position located in Jackson, TN. The posting describes flexible scheduling but does not specify that the role is remote eligible. The Customer Service Representative reports to the Customer Service Manager and works with a collaborative team focused on knowledge sharing and customer support.

Pay and Employment

• Pay: $20 per hour
• Job type: Part-time
• Location: Jackson, TN, USA