Part-Time Customer Service Representative in Jackson, TN

We are seeking a part-time Customer Service Representative for a position based in Jackson, Tennessee. This role pays $20 per hour and focuses on delivering helpful, professional customer support. The job posting describes the role as remote, but also lists remote eligibility as false; confirm the work arrangement with the hiring team.

Key Responsibilities

• Respond to customer questions by phone and email with professionalism and a friendly approach.
• Help customers understand products and services and provide appropriate solutions.
• Record customer interactions and feedback accurately in the CRM system.
• Work with team members to resolve customer concerns efficiently.
• Complete ongoing training to strengthen product knowledge and service skills.
• Monitor customer satisfaction measures and work toward performance goals.
• Engage proactively with customers to support positive experiences and loyalty.

Required and Preferred Qualifications

• High school diploma required.
• Strong verbal and written communication skills.
• Customer service or related experience preferred.
• CRM software proficiency or experience with similar tools is a plus.
• Strong problem-solving skills and a customer-focused mindset.
• Flexible availability, including evenings and weekends as needed.
• Remote work experience is helpful but not required.

Schedule and Team

This is a part-time position with flexible hours as needed. The Customer Service Representative reports to the Customer Service Manager and works with a collaborative team focused on sharing knowledge and resolving customer issues.

Pay and Location

• Pay: $20 per hour
• Location: Jackson, TN, USA
• Job type: Part-time