Bilingual Korean/Vietnamese Customer Service Representative – Pittsburgh, PA
Published on CazVidat Blink Health
Apply for Blink Health’s full-time bilingual Korean/Vietnamese customer service role in Pittsburgh. Support patients, doctors, and insurers by phone.
Salary
Not provided
Location
Pittsburgh, Pennsylvania, United States
Employment type
Full time
Workplace
Not provided
Bilingual Korean/Vietnamese Customer Service Representative – Pittsburgh, PA
Pittsburgh, Pennsylvania, United States
Job description
Blink Health is hiring a full-time Bilingual Korean/Vietnamese Customer Service Representative in Pittsburgh, Pennsylvania. This on-site role supports patients, doctors, and insurers by phone and requires fluency in Korean and Vietnamese. The source posting also lists Chesterfield, Missouri, as a work location and indicates that local candidates are needed.
Responsibilities
- Answer inbound calls and resolve routine and new inquiries from patients, doctors, and insurers.
- Provide patient support for pharmaceutical programs and route issues to the appropriate teams when needed.
- Work toward meeting and exceeding structured performance targets.
- Document call details and information gathered according to operating procedures.
- Use knowledge base materials to help resolve inquiries.
- Protect confidential patient and proprietary information, following company security and privacy practices.
- Continue learning about product changes, new features, and launches.
- Share feedback with management to help improve the patient experience, products, materials, and processes.
Requirements
- Fluency in Korean and Vietnamese.
- Ability to provide clear, professional customer support by phone.
- Strong documentation skills and attention to detail.
- Commitment to patient confidentiality and established security and privacy practices.
- Ability to learn product and process updates and work toward performance goals.
- Local candidates are requested; the posting lists Pittsburgh, PA, and Chesterfield, MO.
Position Details
- Company: Blink Health
- Job type: Full-time
- Location: Pittsburgh, PA; Chesterfield, MO is also listed in the source posting
- Work arrangement: On-site; not listed as remote eligible
How to Apply
Apply by contacting the recruiter at [email protected].
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position located in Pittsburgh, PA.
What languages do I need to speak for this job?
You need to be bilingual in Korean and Vietnamese to qualify for this role.
What kind of experience is preferred for this role?
Experience in customer service or healthcare support is preferred for this position.
What will my main responsibilities be?
You will handle inbound calls to resolve issues with patients, doctors, and insurers, support pharma programs, document call information, and maintain confidentiality of patient information.
Do I need to work full-time?
Yes, this is a full-time position requiring you to work onsite in Pittsburgh, PA.
How do I apply for this job?
You should apply by sending your resume to [email protected] as stated in the job description.