Bilingual Customer Service Representative
Published on CazVidat Blink Health
Hi, BlinkRx is hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can apply to "rajkumar.medapati@
Salary
Not provided
Location
Pittsburgh, Pennsylvania, United States
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Representative
Pittsburgh, Pennsylvania, United States
Job description
Hi,
BlinkRx is hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can apply to "[email protected]".
Position: Bilingual Korean/Vietnamese Customer Support Specialist (Need Locals)
Location: Pittsburgh, PA and Chesterfield, MO
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
- Bilingual Korean required, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours:
- Full time position, on-site in Pittsburgh
- Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
- OR open for availability for 4 day 10 hour shifts from 10am-8 pm
- Availability for rotating Saturday shifts 9am-5pm
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position located in Pittsburgh, PA.
What languages do I need to speak for this job?
You need to be bilingual in Korean and Vietnamese to qualify for this role.
What kind of experience is preferred for this role?
Experience in customer service or healthcare support is preferred for this position.
What will my main responsibilities be?
You will handle inbound calls to resolve issues with patients, doctors, and insurers, support pharma programs, document call information, and maintain confidentiality of patient information.
Do I need to work full-time?
Yes, this is a full-time position requiring you to work onsite in Pittsburgh, PA.
How do I apply for this job?
You should apply by sending your resume to [email protected] as stated in the job description.