Customer Service Representative with BPO Experience in Columbus, Ohio
Published on CazVidat Employer
Apply for a full-time, remote-eligible BPO customer service representative job in Columbus, Ohio. Earn $14 per hour while helping customers.
Salary
$14 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative with BPO Experience in Columbus, Ohio
$14 per hour
Job description
We are seeking a dedicated Customer Service Representative with BPO experience for a full-time role based in Columbus, Ohio. This position supports customers across multiple client accounts and channels, including phone, email, and chat. The role is remote eligible and focuses on empathetic service, accurate issue resolution, and customer satisfaction.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat, resolving issues accurately and promptly.
- Explain product and service features to help customers make informed decisions.
- Address complaints with patience and empathy, working toward positive resolutions.
- Record customer interactions, inquiries, and outcomes in CRM systems.
- Manage multiple requests while maintaining service quality and accuracy.
- Work with teammates to improve customer service processes and delivery.
- Share customer feedback and improvement ideas during team meetings.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Previous customer service experience, especially in a BPO environment.
- Strong verbal and written communication skills.
- Problem-solving and critical-thinking abilities.
- Ability to remain calm and patient in stressful situations.
- Customer-focused approach and enthusiasm for helping others.
- Familiarity with CRM or ticketing systems is a plus.
Work Details
- Location: Columbus, Ohio, USA; remote eligible.
- Schedule: Full-time.
- Pay: $14 per hour.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Columbus, Ohio.
Do I need prior BPO experience to apply?
Yes, experience in customer service within a BPO environment is required for this position.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, handle complaints empathetically, document interactions in the CRM, and collaborate with your team to improve service quality.
What is the hourly pay for this role?
The position pays USD 14 per hour.
Will I need to use any specific software?
Familiarity with CRM and ticketing systems is advantageous, as you will document customer interactions in these systems.