Customer Service and Job Match Expert – New York, NY
Published on CazVidat Sabbir Hasan
Explore a full-time, on-site customer service and job match expert role in New York City. Support Uber users and earn $6,000 per month.
Salary
$6,000 per month
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Customer Service and Job Match Expert – New York, NY
$6,000 per month
Job description
Employer: Sabbir Hasan
Location: New York City, New York, United States
Job type: Full-time, on-site
Pay: $6,000 per month
Join the team supporting Uber users in New York City. As a Customer Service and Job Match Expert, you will help customers resolve issues, guide users through Uber applications, and connect job seekers with suitable opportunities. Your work will contribute to reliable, efficient transportation experiences for riders and drivers.
Key Responsibilities
- Respond to customer inquiries and resolve issues with a focus on customer satisfaction.
- Assess job matches and connect job seekers with appropriate opportunities within the Uber platform.
- Provide guidance on using Uber applications and support user engagement.
- Collaborate with Operations, Marketing, and other teams to improve service processes and resources.
- Review customer interactions to identify trends and improve service delivery.
- Support training and onboarding for new team members.
- Evaluate performance metrics and contribute to continuous improvement.
Qualifications
- Bachelor’s degree in a relevant field.
- Strong communication and customer service skills.
- Experience in a customer-facing role with an emphasis on problem-solving.
- Familiarity with customer service software and tools.
- At least two years of experience in a similar position is preferred.
Team and Work Environment
This full-time, on-site role is based in New York City. You will report to the Customer Service Manager and collaborate with colleagues across departments in a supportive, inclusive environment.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position based in New York City, so it is not remote.
What is the salary for this Expert Job Match Specialist role?
The salary for this role is USD 6,000 per month.
What kind of experience do I need to qualify for this job?
You should have at least 2 years of experience in a similar customer-facing role with a focus on problem-solving, along with strong communication skills.
What are the main responsibilities of this job?
You will engage with customers to resolve issues, conduct job match assessments, provide guidance on the Uber app, collaborate across teams, and assist with training new team members.
Do I need a specific degree for this position?
A Bachelor's Degree in a relevant field is required for this role.
Who will I report to and work with in this role?
You will report directly to the Customer Service Manager and collaborate with the Operations and Marketing teams.