Customer Service Representative - San Francisco, CA

Position: Customer Service Representative Company: Vallejo Investments Inc. Location: San Francisco, California, United States (Remote Eligible) Vallejo Investments Inc. is seeking a dedicated Customer Service Representative to join our dynamic team. This full-time role offers a competitive pay of $24.35 per hour and is open exclusively to candidates located in the U.S. or Canada . Key Responsibilities Resolve customer issues promptly and ensure complete satisfaction. Follow up with customers to confirm problem resolution. Document all customer interactions and feedback accurately. Collaborate with team members to enhance service quality. Participate actively in training sessions and team meetings. Meet and exceed performance metrics including response time, customer satisfaction, and resolution rate. Qualifications High School Diploma or equivalent; additional education is a plus. Strong communication and problem-solving skills. 1–2 years of customer service experience preferred. Familiarity with CRM or customer service software. Team-oriented mindset with a strong customer focus. Next Steps: Interview Scheduling To proceed with your application, please follow these steps: Install Microsoft Teams or WhatsApp . Connect with Ms. Sandra Brown (HR Manager) via: Teams: https://teams.live.com/l/invite/FAAQqJ5bYwIQfs2agc?v=g1 WhatsApp: +1 (321) 503-4942 Message Ms. Brown to schedule your interview ASAP. Job Code: CS-101 Eligibility: Applicants must be based in the U.S. or Canada .