Work From Home Customer Service Representative – New York City, NY
Published on CazVidat Surveoo
Join Surveoo as a part-time work-from-home Customer Service Representative in New York City. Earn $26 per hour and grow with a supportive team.
Salary
$26 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Work From Home Customer Service Representative – New York City, NY
$26 per hour
Job description
Surveoo is hiring a part-time Customer Service Representative for a work-from-home position serving customers in New York City, New York. Join a friendly, collaborative team focused on customer satisfaction and professional growth.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat.
- Resolve issues and explain products and services clearly.
- Maintain a positive, empathetic, and professional approach in every interaction.
- Document customer interactions accurately and keep customer records up to date.
- Work with teammates to improve service quality and efficiency.
- Attend team meetings and training sessions.
Required and Preferred Qualifications
- Strong verbal and written communication skills.
- Ability to handle challenging customer situations with patience and professionalism.
- Some college experience preferred.
- Familiarity with customer service software is a plus.
- Previous customer service or related experience is a plus.
Work Environment and Benefits
Report to the Customer Service Manager and collaborate with a diverse team working toward shared departmental goals. Surveoo values teamwork, employee satisfaction, and ongoing professional development. The role offers flexible scheduling and work-from-home benefits.
Compensation and Schedule
Pay: $26 per hour
Employment type: Part-time
Location: New York City, New York, United States
Frequently asked questions
Is this position fully remote or do I need to be in New York City?
Although the job title mentions work from home, this part-time position is based in New York City, so you need to be located there.
What is the hourly pay for this customer service role?
The position pays USD 26 per hour as stated in the job posting.
What kind of experience or education do I need to qualify?
Some college experience is preferred, and previous customer service experience is advantageous but not strictly required.
What will my main responsibilities be in this role?
You will respond to customer inquiries via phone, email, or chat, resolve issues, maintain accurate records, and collaborate with the team to improve service quality.
Who will I report to and what is the team environment like?
You will report directly to the Customer Service Manager and work with a diverse team focused on customer satisfaction.
Are there opportunities for professional development in this job?
Yes, the company offers ongoing professional development opportunities to support your career advancement.