Work From Home Customer Service Representative – New York City, NY

Surveoo is hiring a part-time Customer Service Representative for a role described as work from home in New York City, New York. The position offers a stated pay rate of $26 per hour and an opportunity to build customer service skills in a collaborative team environment.

Key Responsibilities

• Respond promptly to customer questions by phone, email, and chat.
• Resolve customer concerns and explain products and services.
• Maintain a positive, empathetic, and professional approach in every interaction.
• Document customer conversations accurately in company systems.
• Update customer information in the service database.
• Work with teammates to improve service quality and efficiency.
• Attend team meetings and training sessions.

Required and Preferred Qualifications

• Strong written and verbal communication skills.
• Ability to handle challenging customer situations professionally.
• Some college experience preferred.
• Familiarity with customer service software and tools is a plus.
• Previous customer service or related experience is a plus.

Team and Growth

You will report to the Customer Service Manager and collaborate with a diverse team focused on resolving customer concerns and meeting departmental goals. Surveoo highlights flexible schedules, teamwork, and ongoing professional development.

Job Details

• Employer: Surveoo
• Job type: Part-time
• Location: New York City, New York, United States
• Pay: $26 per hour

Work arrangement note: Although the job title and description refer to working from home, the posting data does not identify this position as remote eligible. Confirm the work arrangement with Surveoo.