Vietnamese/Korean Bilingual Customer Support Specialist – Pittsburgh, PA

Blink Health is hiring a full-time Vietnamese/Korean Bilingual Customer Support Specialist in Pittsburgh, Pennsylvania. This on-site role supports patients, doctors, and insurers by phone, helping resolve inquiries and provide attentive support for pharmacy programs. Vietnamese fluency and strong English skills are required; Korean is included in the role title.

Responsibilities

• Handle inbound calls and resolve routine and new issues raised by patients, doctors, and insurers.
• Provide patient-focused support for pharmacy programs and route inquiries to the appropriate teams when needed.
• Work toward structured performance targets.
• Document call details and information gathered according to operating procedures.
• Use Knowledge Base materials to guide inquiry resolution.
• Protect confidential patient and proprietary information and follow company security and privacy practices.
• Participate in ongoing education about product changes, new features, and launches.
• Share feedback with management to help improve the patient experience, products, materials, and processes.

Qualifications

• Vietnamese bilingual ability is required, along with a strong command of English.
• High school diploma or GED required; a bachelor’s degree is strongly preferred.
• Customer service or inbound call center experience required.
• Healthcare, pharmacy, or other relevant industry experience strongly preferred.
• Strong verbal and written communication skills.
• Sound technical skills, analytical ability, good judgment, and operational focus.
• Commitment to providing high-quality patient care.
• Ability to collaborate with peers and cross-functional teams.
• Technical aptitude and ability to learn complex software.

Location and Schedule

• Full-time, on-site position in Pittsburgh, PA.
• Monday–Friday availability across shifts including 8 a.m.–4 p.m., 9 a.m.–5 p.m., 10 a.m.–6 p.m., 11 a.m.–7 p.m., 12 p.m.–8 p.m., and 1 p.m.–9 p.m.
• Four-day, 10-hour shift availability from 10 a.m.–8 p.m. is also an option, subject to the employer’s scheduling needs.

About Blink Health

Blink Health supports patients through pharmacy-related services. In this role, you will help deliver a reliable, informed, and caring support experience.