Vietnamese/Korean Bilingual Customer Support Specialist – Pittsburgh, PA

Blink Health is hiring a full-time Vietnamese/Korean Bilingual Customer Support Specialist for its on-site team in Pittsburgh, Pennsylvania. In this patient-focused customer support role, you will handle inbound calls and help patients, doctors, and insurers resolve questions and issues. Vietnamese fluency and strong English skills are required; Korean is included in the role title.

Responsibilities

• Answer inbound calls and resolve routine and new issues from patients, doctors, and insurers.
• Provide patient support for pharmaceutical programs and route cases to the appropriate teams when needed.
• Work toward structured performance targets and strive to exceed them.
• Document call details and information discovered in accordance with operating procedures.
• Use knowledge base materials to help resolve inquiries.
• Protect confidential patient and proprietary information and follow company security and privacy practices.
• Continue learning about product changes, features, and launches.
• Share feedback with management to help improve the patient experience, products, materials, and processes.

Requirements

• Vietnamese bilingual proficiency and a strong command of English.
• High school diploma or GED required; a bachelor's degree is strongly preferred.
• Customer service or inbound call center experience required.
• Healthcare, pharmacy, or other relevant industry experience strongly preferred.
• Strong verbal and written communication skills.
• Sound technical skills, analytical ability, good judgment, and an operational focus.
• Commitment to providing excellent patient care.
• Ability to collaborate with peers and cross-functional teams.
• Technical aptitude and ability to learn complex software.

Location and schedule

• Full-time, on-site position in Pittsburgh, PA.
• Monday through Friday availability across shifts: 8 a.m.–4 p.m., 9 a.m.–5 p.m., 10 a.m.–6 p.m., 11 a.m.–7 p.m., 12 p.m.–8 p.m., or 1 p.m.–9 p.m.
• Four 10-hour shifts from 10 a.m.–8 p.m. may also be available, subject to the employer's scheduling needs.

Join Blink Health and help deliver a reliable, supportive experience for patients navigating pharmaceutical programs.