Vietnamese/Korean Bilingual Customer Support Specialist
Published on CazVidat Blink Health
Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support p
Salary
Not provided
Location
Pittsburgh, Pennsylvania, United States
Employment type
Full time
Workplace
Not provided
Vietnamese/Korean Bilingual Customer Support Specialist
Pittsburgh, Pennsylvania, United States
Job description
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
- Bilingual Vietnamese required, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours:
- Full time position, on-site in Pittsburgh
- Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
- OR open for availability for 4 day 10 hour shifts from 10am-8 pm
- Availability for rotating Saturday shifts 9am-5pm
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position based in Pittsburgh, PA.
What languages do I need to speak for this job?
You need to be bilingual in Vietnamese and Korean is strongly preferred, along with excellent English communication skills.
What kind of schedule can I expect?
The job offers flexible shifts Monday through Friday, with options ranging from 8am to 9pm, including a 4-day, 10-hour shift option from 10am to 8pm.
What experience do I need to qualify?
You need experience in customer service or inbound call centers; healthcare or pharmacy experience is a strong plus.
What are the main responsibilities of this role?
You will handle inbound calls to resolve patient, doctor, and insurer issues, provide accurate patient care support for pharmaceutical programs, document call information, and escalate issues when necessary.