Customer Support Executive, Recovery Process – Bengaluru

Shabreen Khanum is hiring a full-time Customer Support Executive for its Recovery Process team in Bengaluru, Karnataka, India. In this on-site role, you will help customers understand and navigate the recovery process with empathy and professionalism. Your work will support customer satisfaction and retention in a collaborative team environment.

Key Responsibilities

• Respond to customer inquiries promptly through available communication channels.
• Guide customers through the recovery process and explain their options clearly.
• Record customer interactions and resolutions accurately for future reference.
• Work with teammates to improve service delivery and share effective practices.
• Review customer feedback and identify opportunities to improve services.
• Attend training sessions and team meetings to stay informed about company policies and procedures.
• Meet performance expectations for customer satisfaction and response times.

Required and Preferred Qualifications

• Pre-University Certificate (PUC) required.
• Strong communication skills, including active listening and patient, clear responses.
• Ability to collaborate and support colleagues as part of a team.
• Customer-focused approach and a commitment to excellent service.
• Previous customer support experience is helpful but not required.

Work Environment and Growth

Join a supportive workplace that values teamwork, growth, and innovation. The role offers opportunities to develop your skills and pursue potential career advancement within the company.

Job Details

• Employer: Shabreen Khanum
• Location: Bengaluru, Karnataka, India
• Work arrangement: On-site
• Employment type: Full-time
• Pay: 16000 per month