Customer Support Executive for Recovery Process in Bengaluru

Shabreen Khanum is hiring a dedicated Customer Support Executive for our Recovery Process team located in Bengaluru, Karnataka, India. This full-time role is vital to delivering exceptional customer service and ensuring smooth recovery experiences for our clients. Join a collaborative environment where your empathy and professionalism will directly impact customer satisfaction and retention.

Key Responsibilities

• Respond promptly to customer inquiries via multiple communication channels.
• Guide customers through the recovery process, clarifying their options clearly.
• Document detailed records of customer interactions and resolutions.
• Work closely with team members to improve service quality and share best practices.
• Analyze customer feedback to identify service improvement opportunities.
• Attend training sessions and meetings to stay current on company policies.
• Meet performance goals related to customer satisfaction and response times.

Required and Preferred Qualifications

• Minimum education: Pre-University Certificate (PUC).
• Excellent communication skills emphasizing active listening and patience.
• Strong team player with collaborative spirit.
• Customer-centric attitude with passion for outstanding service.
• Previous customer support experience is advantageous but not required.

At Shabreen Khanum, we promote a culture of growth and teamwork. Employees enjoy opportunities for career advancement within the company and thrive in a modern, innovative workplace environment.