Customer Support Executive Job in Indore, Madhya Pradesh

Charisma organisation is hiring a friendly and dedicated Customer Support Executive in Indore, Madhya Pradesh. Join our growing service industry team and help us deliver exceptional customer service that drives satisfaction and loyalty.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat.
• Provide accurate information and effective solutions to customer issues ensuring smooth resolution.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Collaborate with team members to enhance the overall customer experience and resolve complex problems.
• Assist in onboarding new customers by providing necessary guidance and information.
• Continuously update knowledge about our products and services to offer informed support.
• Participate actively in team meetings to share feedback and insights for service improvement.

Required and Preferred Qualifications

• Minimum education: 12th Pass or equivalent.
• Strong verbal and written communication skills.
• Previous experience in customer service or related roles is a plus.
• Excellent problem-solving skills focused on customer satisfaction.
• Familiarity with customer support software is advantageous.
• Ability to work flexible hours, including weekends when required.

As a Customer Support Executive at Charisma organisation, you will be part of a dynamic, inclusive, and respectful workplace that encourages growth and creativity. This full-time position offers a salary of ₹14500 per year and is based in Indore, Madhya Pradesh. Note: This role is not eligible for remote work.