Customer Support Executive – Indore, Madhya Pradesh
Published on CazVidat Charisma organisation
Apply for a full-time Customer Support Executive job with Charisma organisation in Indore, Madhya Pradesh. 12th pass required; customer service experience is a
Salary
Not provided
Location
Indore, Madhya Pradesh, India
Employment type
Full time
Workplace
Not provided
Customer Support Executive – Indore, Madhya Pradesh
Indore, Madhya Pradesh, India
Job description
Charisma organisation is hiring a full-time Customer Support Executive in Indore, Madhya Pradesh, India. This on-site role is ideal for a friendly, dedicated professional who enjoys helping customers and building positive relationships.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat promptly and courteously.
- Provide accurate information and resolve customer issues efficiently.
- Record customer interactions and transactions in the CRM system.
- Work with teammates to resolve complex concerns and improve the customer experience.
- Help onboard customers by sharing relevant information and guidance.
- Keep up to date with products and services to provide informed support.
- Participate in team meetings and share customer feedback and service improvement ideas.
Qualifications
- 12th grade pass or equivalent.
- Strong verbal and written communication skills.
- Customer service experience is a plus.
- Excellent problem-solving skills and a customer-focused approach.
- Familiarity with customer support software is an advantage.
- Availability for flexible hours, including weekends as needed.
Compensation and Schedule
- Pay: 14500 per year
- Employment: Full-time
- Work arrangement: On-site in Indore, Madhya Pradesh, India
About the Opportunity
Join a collaborative, inclusive team that values respect, creativity, and customer satisfaction. This role offers the opportunity to contribute to service improvements while developing your customer support skills.
Frequently asked questions
Is this Customer Support Executive position based in Indore or remote?
This is an on-site position located in Indore, Madhya Pradesh.
What is the salary for this role?
The salary for this full-time role is INR 14,500 per year.
What qualifications do I need to apply for this job?
You need to have at least completed 12th grade or equivalent, with good verbal and written communication skills.
What kind of experience is preferred for this position?
Previous customer service experience is a plus, and familiarity with customer support software is advantageous.
What are the main responsibilities of this Customer Support Executive role?
You will respond to customer inquiries via phone, email, or chat, provide solutions, maintain records using CRM software, assist new customers, and participate in team meetings to improve service quality.
Will I need to work weekends or flexible hours?
Yes, the role requires willingness to work flexible hours, including weekends when necessary.