Customer Support Executive – Kolkata, West Bengal
Published on CazVidat Jobgenix
Join Jobgenix as a Customer Support Executive in Kolkata. Handle phone, email, and chat inquiries, resolve issues, and help customers succeed. Apply today.
Salary
₹100,000 per year
Location
Kolkata, West Bengal, India
Employment type
Full time
Workplace
Not provided
Customer Support Executive – Kolkata, West Bengal
₹100,000 per year
Job description
Jobgenix is hiring a full-time Customer Support Executive in Kolkata, West Bengal, India. In this on-site role, you will help customers get timely, accurate support and build positive relationships through friendly, professional service.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues promptly and effectively.
- Document customer interactions and feedback.
- Support onboarding for new customers.
- Collaborate with colleagues to improve service quality.
Required and Preferred Qualifications
- High school diploma required.
- Excellent English communication skills.
- Previous customer service experience preferred.
Compensation and Benefits
The listed pay is 100000 per year. Jobgenix offers a supportive team environment with opportunities to develop skills and advance your career.
Job Details
- Employer: Jobgenix
- Job type: Full-time
- Location: Kolkata, West Bengal, India
- Work arrangement: On-site; not remote eligible
Frequently asked questions
Is this job based in Kolkata or is there an option to work remotely?
This Customer Support Executive position is based in Kolkata, West Bengal, and is not remote.
What is the salary for this role?
The salary for this role is INR 100,000 per year.
Do I need prior customer service experience to apply?
Prior customer service experience is preferred but not mandatory for this position.
What are the main responsibilities of this Customer Support Executive role?
You will handle customer inquiries via phone, email, and chat, provide accurate product information, resolve issues promptly, document interactions, assist with onboarding new customers, and collaborate with the team to improve service quality.
What qualifications do I need to apply?
A High School Diploma is required, along with excellent verbal and written English communication skills.
Does the company support professional growth?
Yes, the company offers a supportive team environment that encourages professional growth, skill enhancement, and career advancement opportunities.