Customer Support Executive
Published on CazVidat Jobgenix
We are a dynamic customer support team based in Kolkata, West Bengal, dedicated to providing exceptional service in a friendly and approachable manner. As a Cus
Salary
₹100,000 per year
Location
Kolkata, West Bengal, Kolkata, West Bengal, India
Employment type
Full time
Workplace
Not provided
Customer Support Executive
₹100,000 per year
Job description
We are a dynamic customer support team based in Kolkata, West Bengal, dedicated to providing exceptional service in a friendly and approachable manner. As a Customer Support Executive, you will play a key role in ensuring customer satisfaction and maintaining positive relationships. Key Responsibilities Handle customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues promptly and effectively. Document interactions and feedback. Assist in onboarding new customers. Collaborate with team members to improve service quality. Required and preferred qualifications High School Diploma required. Excellent English communication skills. Prior customer service experience preferred. Our supportive team environment encourages growth and development, with opportunities for skill enhancement and career advancement.
Frequently asked questions
Is this job based in Kolkata or is there an option to work remotely?
This Customer Support Executive position is based in Kolkata, West Bengal, and is not remote.
What is the salary for this role?
The salary for this role is INR 100,000 per year.
Do I need prior customer service experience to apply?
Prior customer service experience is preferred but not mandatory for this position.
What are the main responsibilities of this Customer Support Executive role?
You will handle customer inquiries via phone, email, and chat, provide accurate product information, resolve issues promptly, document interactions, assist with onboarding new customers, and collaborate with the team to improve service quality.
What qualifications do I need to apply?
A High School Diploma is required, along with excellent verbal and written English communication skills.
Does the company support professional growth?
Yes, the company offers a supportive team environment that encourages professional growth, skill enhancement, and career advancement opportunities.