Customer Support Representative in Accra, GH

Moses-Richardson is seeking a dedicated Customer Support Representative to join our team in Accra, Greater Accra, GH. This full-time role focuses on delivering exceptional customer service and ensuring client satisfaction through effective communication and problem resolution.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints by providing effective solutions and follow-ups.
• Maintain accurate records of customer interactions and transactions in the company database.
• Provide detailed information about products and services to help customers make informed decisions.
• Collaborate with team members to enhance customer service processes and overall experience.
• Participate actively in team meetings and contribute to the development of support materials.
• Identify customer feedback trends and offer insights for continuous service improvement.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving abilities.
• Prior experience in a customer support role is preferred but not mandatory.

As a Customer Support Representative at Moses-Richardson, you will work closely with the Customer Support Team Leader and cross-functional teams such as Sales and Technical Support to address complex customer queries efficiently. This role offers a collaborative work environment that values communication, teamwork, and continuous development.