Customer Support Representative Job in Accra, Ghana

Moses-Richardson is hiring a full-time Customer Support Representative in Accra, Greater Accra, Ghana. Join our team to deliver exceptional customer service and ensure client satisfaction by addressing inquiries and resolving issues efficiently.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints by providing effective solutions and timely follow-up.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide clear information about products and services to assist customers in making informed decisions.
• Work collaboratively with team members to enhance customer service processes.
• Participate actively in team meetings and contribute to developing support materials.
• Analyze customer feedback trends and offer insights for continuous service improvement.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong dedication to customer service excellence.
• Previous experience in customer support is preferred.

As a Customer Support Representative at Moses-Richardson, you will report directly to the Customer Support Team Leader and collaborate with departments such as Sales and Technical Support to resolve complex queries. This role offers a supportive work environment focused on teamwork and communication, with opportunities for professional growth.