Customer Support Representative Jobs in Accra, Ghana

Moses-Richardson is hiring a full-time Customer Support Representative in Accra, Greater Accra, Ghana. In this on-site role, you will help customers get timely answers, resolve concerns, and make informed decisions about products and services.

Key Responsibilities

• Respond professionally to customer inquiries by phone, email, and chat.
• Resolve customer issues and complaints, providing solutions and follow-up as needed.
• Record customer interactions and transactions accurately in the company database.
• Explain products and services to help customers make informed decisions.
• Collaborate with colleagues and teams such as Sales and Technical Support to resolve complex inquiries.
• Attend team meetings and help develop customer support materials.
• Identify feedback trends and share insights to support service improvements.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and a strong customer service orientation.
• Previous customer support experience preferred.

Team and Reporting

You will report to the Customer Support Team Leader, follow company policies and service standards, and share customer feedback with management. You will work closely with teammates and may collaborate with cross-functional departments to improve the customer experience.

Compensation and Employment

Pay: 450 per week. This is a full-time, on-site position in Accra, Ghana.