Remote Healthcare Virtual Assistant – Mental Health

Ataraxis Management is hiring an experienced Remote Healthcare Virtual Assistant to support a US-based mental health practice. This full-time remote role is suited to candidates with direct experience in a US healthcare, mental health, behavioral health, therapy, or private practice setting. Hands-on SimplePractice experience is required.

Key Responsibilities

• Respond compassionately and professionally to patient calls, messages, and callback requests.
• Schedule, reschedule, and coordinate appointments for multiple therapists and providers.
• Verify insurance eligibility, benefits, and coverage details.
• Process, review, and submit insurance claims in SimplePractice.
• Maintain accurate, up-to-date patient records and manage administrative tasks in SimplePractice and other practice systems.
• Support patient intake, forms, and front-office administrative workflows.
• Coordinate with therapists, providers, and team members to support daily practice operations.
• Handle routine patient communications with confidentiality and professionalism.
• Provide general administrative support to the mental health practice as needed.

Requirements

• Previous experience in US healthcare or a mental or behavioral health practice is required.
• Hands-on experience using SimplePractice is required.
• Experience supporting a US-based healthcare, therapy, behavioral health, mental health, or private practice setting.
• Strong understanding of healthcare administrative workflows.
• Experience with appointment scheduling, patient communication, insurance verification, and claims processing.
• Excellent written and verbal communication skills, with a compassionate and professional approach to patient interactions.
• Ability to maintain confidentiality and handle patient information responsibly.

Job Details

• Employer: Ataraxis Management
• Job type: Full-time
• Work arrangement: Remote
• Location: Not specified