Lodging Front Desk Clerk Part-Time Hours Weekly

Reports To: Lodging Supervisor

Job Summary:
Responsible for re-assigning guest rooms, maintaining accurate records, in process of incoming guests (to include students, instructors and VIP’s), resolving guest issues or requests and provide exemplary customer service.

Job Duties:
To include but not limited to the following:
• Program room keys using Onity and Kaba Key systems.
• Report all guest concerns to the lodging supervisor and log them into daily logbook in a timely manner.
• Communicate all changes, concerns, and requests, clearly to ensure all decisions are made with the most accurate information possible.
• Adhere strictly to best practices in discharge of duties (SOP’s, Safety and Quality guidelines).
• Verify accuracy of all reports generated.
• Provide courteous customer service to all guests.
• Always maintain a clean and organized work area.
• Have ability to resolve issues in a logical and factual manner best suited to the situation.
• Vacuuming, sweeping, and mopping floors.
• Replenish paper goods.
• Dusting.
• Cleaning and disinfecting all counter tops and bath facilities. Emptying trash receptacles and replenishing receptacle liners.
• Any other duties assigned.

Required Experience and Skills
• Knowledge of and clear use of English language with both verbal and written communication skills.
• Efficient math skills.
• Attention to detail.
• Exceptional interpersonal skills, ability to communicate and interact with others effectively.
• Must have competent computer skills, familiar with Microsoft Office products, and the use of email.

Qualifications
• Must be willing to work any shift and weekends to cover shift vacancies.
• Possess dependable transportation to work.
• Must have the ability to work well with others and follow directions.

All interested parties should email Elizabeth George Elizabeth, of their interest.