Online Assistant / Customer Service Representative – Austin, TX

Insight Global is hiring a part-time Online Assistant / Customer Service Representative in Austin, Texas. In this customer service role, you will support customers through online channels, help resolve issues, and contribute to a positive service experience. This position is not listed as remote.

Key Responsibilities

• Respond to customer inquiries promptly by email, chat, and other online platforms.
• Help customers navigate services, troubleshoot issues, and find accurate product information.
• Record customer interactions and escalations in the CRM system.
• Work with teammates to resolve complex issues and share solutions to recurring problems.
• Participate in team discussions about performance metrics and customer support improvements.
• Follow up with customers to confirm resolution and collect feedback.
• Stay current on product information and company policies.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Collaborative approach and ability to work with a virtual team.
• Previous customer service or related experience preferred.
• Familiarity with CRM software or online communication tools is a plus.
• Ability to multitask and manage time effectively in a part-time role.
• Willingness to learn and adapt in a fast-paced environment.

Pay and Schedule

Pay: $300 per hour

Job type: Part-time

Location: Austin, Texas