Bilingual Customer Service Representative - Houston, TX
Published on CazVidat Smart Line Core LLC
Apply for a bilingual Customer Service Representative contract job in Houston, TX, with Smart Line Core LLC. Earn $16 per hour supporting customers.
Salary
$16 per hour
Location
Houston, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Customer Service Representative - Houston, TX
$16 per hour
Job description
Smart Line Core LLC is hiring a bilingual Customer Service Representative for a contract role in Houston, Texas. In this customer-facing position, you will support customers by phone, email, and chat, answer questions, and resolve issues with professionalism and care. This is an on-site role and is not remote eligible.
Pay and Employment
- Pay: $16 per hour
- Employment type: Contract
- Location: Houston, TX
Key Responsibilities
- Provide customer support through phone, email, and chat, resolving inquiries efficiently.
- Use bilingual communication skills to assist a diverse customer base.
- Record customer interactions and transactions accurately in customer management systems.
- Work with teammates to escalate complex issues and address recurring problems.
- Support new team member onboarding by sharing best practices and assisting with training.
- Participate in team meetings and contribute ideas for process improvements.
- Review customer feedback and share insights to help improve satisfaction.
Required and Preferred Qualifications
- High school diploma or GED required.
- Bilingual proficiency in English and Spanish or another language required.
- Previous customer service experience is preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Familiarity with customer support software is an asset.
- Professional demeanor, positive attitude, and ability to work collaboratively.
Why Join Smart Line Core LLC?
Join a collaborative team that values customer satisfaction and supports employee growth. This contract opportunity offers a chance to contribute to better customer experiences while developing your skills.
Explore related opportunities: Customer Service Representative, Dispatcher in Houston, and Customer Service Representative.
Frequently asked questions
Is this a remote position or do I need to work on-site?
This Customer Service Representative role is not remote; you will be working on-site in Houston, TX.
What is the pay rate for this contract job?
The position pays USD 16 per hour.
Do I need to be bilingual to apply for this job?
Yes, bilingual proficiency in English and Spanish or another language is mandatory for this role.
What kind of experience or education do I need?
You need at least a High School Diploma or GED, and previous customer service experience is preferred.
What will my main responsibilities be as a Customer Service Representative?
You will provide customer support via phone, email, and chat, maintain accurate records, assist in training new team members, and collaborate with your team to solve customer issues.
Are there opportunities for career growth in this contract position?
Yes, the job posting mentions this contract position offers a unique opportunity for career growth within Smart Line Core LLC.