Online Travel Assistant – Calgary, Alberta
Published on CazVidat Neelam Sharma
Apply for a full-time, remote-eligible Online Travel Assistant job in Calgary, Alberta. Help clients plan trips, manage bookings, and deliver great service.
Salary
CA$70,000 per year
Location
Canada
Employment type
Full time
Workplace
Remote
Online Travel Assistant – Calgary, Alberta
CA$70,000 per year
Job description
Neelam Sharma is hiring a full-time Online Travel Assistant in Calgary, Alberta, Canada. This remote-eligible role supports clients with travel planning, bookings, and customer service. The annual pay is 70000.
About the Role
Join a collaborative travel services team and help create memorable client experiences. You will work with experienced travel advisors and customer support teams, report to the Travel Services Manager, and contribute to strong client relationships and service improvements.
Key Responsibilities
- Help clients plan and book travel itineraries with relevant advice and recommendations.
- Respond promptly and professionally to customer questions by email, chat, and other online channels.
- Process bookings, cancellations, and itinerary changes accurately.
- Manage competing tasks, deadlines, and details effectively.
- Coordinate with travel suppliers to negotiate prices and find suitable deals for clients.
- Support customers throughout their travel journeys and resolve issues as they arise.
- Review customer feedback and identify opportunities to improve service.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Customer service experience in a sales environment.
- Effective problem-solving, organization, and time management skills.
- Travel booking software experience is preferred.
- One to three years of experience in a travel-related role is an asset.
Job Details
- Employer: Neelam Sharma
- Location: Calgary, Alberta, Canada
- Work arrangement: Remote eligible
- Job type: Full-time
- Pay: 70000 per year
If you have strong customer service skills and enjoy helping people plan travel, apply for the Online Travel Assistant position with Neelam Sharma.
Frequently asked questions
Is this job fully remote or do I need to be in Calgary?
This is a full-time remote position based in Calgary, Alberta, so you can work from home while supporting clients.
What kind of experience do I need to apply for this role?
You should have proven customer service experience in a sales or travel-related environment, with 1-3 years in travel roles considered an asset.
What will my main responsibilities be as an Online Travel Assistant?
You will assist clients with travel planning and booking, respond to inquiries, process bookings and cancellations, collaborate with travel suppliers, and provide ongoing support during customers' travel.
What qualifications are required for this position?
A high school diploma or equivalent is required, along with excellent communication skills and preferably experience with travel booking software.
How much does this job pay?
The position offers a competitive salary of CAD 70,000 per year.
Who will I report to and work with?
You will report directly to the Travel Services Manager and work closely with experienced travel advisors and customer support staff.