Online Travel Assistant Job in Calgary, Alberta, Canada

Neelam Sharma is hiring an experienced Online Travel Assistant to join our team in Calgary, Alberta, Canada. We specialize in delivering outstanding travel services and creating unforgettable client experiences. As a valued member of our medium-sized company, you will play a key role in supporting clients throughout their travel planning and booking process.

Key Responsibilities

• Assist clients with planning and booking travel itineraries by offering expert advice and personalized recommendations.
• Respond promptly and professionally to customer inquiries via email, chat, and other online communication platforms.
• Efficiently manage bookings, cancellations, and itinerary changes to ensure high customer satisfaction.
• Handle multiple tasks simultaneously while maintaining strong attention to detail and meeting deadlines.
• Collaborate with travel suppliers to negotiate competitive prices and secure the best deals for clients.
• Provide continuous support throughout the customer’s travel journey, resolving any issues that arise.
• Collect and analyze customer feedback to identify opportunities for service improvement.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent communication skills to engage effectively with clients.
• Proven experience in customer service within a sales environment.
• Strong problem-solving capabilities and time management skills.
• Familiarity with travel booking software and tools is preferred.
• 1-3 years of experience in travel-related roles is an asset.

Join our collaborative work environment where you will partner closely with experienced travel advisors and customer support teams. Reporting directly to the Travel Services Manager, you will contribute significantly to enhancing client satisfaction and fostering strong internal relationships.