Part-Time Customer Relations Representative with Software Development Experience in Dallas, TX

KRON Development is seeking a US-based Part-Time Customer Relations Representative with a strong background in software development to join our innovative team. This role is remote-eligible and based in Dallas, Texas, offering a unique opportunity to enhance customer engagement while applying your technical expertise.

Key Responsibilities

• Engage with customers across multiple channels to provide timely support and resolve inquiries.
• Leverage your software development knowledge to troubleshoot and solve technical issues.
• Maintain detailed documentation of customer interactions to improve service quality.
• Help create FAQs and knowledge base articles to empower customer self-service.
• Collaborate closely with the development team by communicating customer feedback and recommending product improvements.
• Conduct follow-ups post-support to ensure customer satisfaction and retention.
• Participate in ongoing training to stay current with product updates and features.

Required and Preferred Qualifications

• High School Diploma required; additional education in related fields is advantageous.
• Proven experience in customer service, particularly in technical or software development support roles.
• Strong understanding of software development principles and troubleshooting methodologies.
• Proficiency with relevant software tools or programming languages is preferred.
• Excellent communication skills to translate technical information for non-technical users.
• Minimum 1-2 years of experience in customer relations or a similar capacity.

Join KRON Development and be part of a supportive, collaborative environment where your contributions directly impact customer experience and company success.